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The link of e-servqual & perceived justice of e-recovery to satisfaction & loyalty
Syafrizal, S.; Geni, S. L. - In: Understanding digital industry : proceedings of the …, (pp. 316-319). 2020
Persistent link: https://www.econbiz.de/10012226548
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Heterogeneity in the quality-satisfaction-loyalty framework
Human, Gert; Naudé, Peter - In: Industrial marketing management : the international … 43 (2014) 6, pp. 920-928
Persistent link: https://www.econbiz.de/10010410706
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The impact of trust, satisfaction, and people's pride on purchasing intention in the Indonesian batik sector
Keni, Keni; Lerbin, R.; Aritonang, R.; Pamungkas, Ary Satria - In: The future opportunities and challenges of business in …, (pp. 44-48). 2020
Persistent link: https://www.econbiz.de/10012310715
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The development of the employer brand in the labour market
Marcikic Horvat, Aleksandra; Pejanović, Radovan; … - In: Proceedings of the ENTRENOVA - ENTerprise REsearch … 5 (2019) 1, pp. 484-492
Nowadays, the lack of high qualified staff is more conspicuous than ever before. The development of new knowledge and professions is followed by the modern technological changes, enormous usage of Internet and development of artificial intelligence. These trends have led to changes in the...
Persistent link: https://www.econbiz.de/10012227603
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The effect of internal, external, and interactive marketing on customer decisions
Wulandari, A.; Suryawardani, B. - In: Understanding digital industry : proceedings of the …, (pp. 35-39). 2020
Persistent link: https://www.econbiz.de/10012224749
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Entwicklung und Überprüfung eines Einkaufsconvenience-Modells für den Einkauf von Konsumenten im Lebensmitteleinzelhandel
Geise, Wolfgang; Pömpner, Alexandra; Geise, Fabian A. - In: Agrar- und Ernährungswirtschaft: regional vernetzt und …, (pp. 233-245). 2017
Persistent link: https://www.econbiz.de/10011755137
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The risks associated with the efforts in the creation of loyal customers
Kovač, Ivan; Novak, Ivan; Tompić, Nikolina - In: Trade perspectives in the context of safety, security, …, (pp. 198-221). 2018
Persistent link: https://www.econbiz.de/10011939486
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Customer segmentation using unobserved heterogeneity in the perceived-value-loyalty-intentions link
Floh, Arne; Zauner, Alexander; Koller, Monika; Rusch, Thomas - In: Journal of business research : JBR 67 (2014) 5, pp. 974-982
Persistent link: https://www.econbiz.de/10010364065
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Antecedents and performance outcomes of flexibility in industrial customer-supplier relationships
Han, Sang-Lin; Sung, Hyung-suk; Shim, Hyeon-sook - In: Journal of business research : JBR 67 (2014) 10, pp. 2115-2122
Persistent link: https://www.econbiz.de/10010400106
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A relationship strategy perspective on relationship portfolios : linking customer profitability, commitment, and growth potential to relationship strategy
Ritter, Thomas; Andersen, Henrik - In: Industrial marketing management : the international … 43 (2014) 6, pp. 1005-1011
Persistent link: https://www.econbiz.de/10010410606