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Customer relationship management and customer satisfaction : the mediating role of relationship quality
Santouridis, Ilias; Veraki, Androniki - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1122-1133
Persistent link: https://www.econbiz.de/10011778120
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Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari; Pandjaitan, Dorothy Haratua Rouly - In: The future opportunities and challenges of business in …, (pp. 205-209). 2020
Persistent link: https://www.econbiz.de/10012311274
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The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore; Marimon, Frederic; Casadesús, … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
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Heterogeneity in the quality-satisfaction-loyalty framework
Human, Gert; Naudé, Peter - In: Industrial marketing management : the international … 43 (2014) 6, pp. 920-928
Persistent link: https://www.econbiz.de/10010410706
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Models of customer experience for B2C e-commerce enterprises
Pei, Yilei; Xue, Wanxin; Li, Dandan; Su, Yong - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 24-33
Persistent link: https://www.econbiz.de/10011529132
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An e-commerce customer service robot based on intention recognition model
Peng, Minjing; Qin, Yanwei; Tang, Chenxin; Deng, Xiangming - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 34-44
Persistent link: https://www.econbiz.de/10011529142
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Switching intentions : a case of Saudi Arabian hypermarkets
Jabeen, Samrena; Abu Bakar bin Abdul Hamid; Ur Rehman, Saif - In: International journal of economics and financial issues … 5 (2015) 1, pp. 215-222
Persistent link: https://www.econbiz.de/10011661399
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The relationships among service quality, customer satisfaction, and customer loyalty in library services
Wantara, Pribanus - In: International journal of economics and financial issues … 5 (2015) 1, pp. 264-269
Persistent link: https://www.econbiz.de/10011661417
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The link of e-servqual & perceived justice of e-recovery to satisfaction & loyalty
Syafrizal, S.; Geni, S. L. - In: Understanding digital industry : proceedings of the …, (pp. 316-319). 2020
Persistent link: https://www.econbiz.de/10012226548
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The effects of O2O service factors on sequel service adoption : O2O service quality dimensions and perceived fit
Kang, Dayoung; Kim, Seongcheol - 2018
As the mobile-based O2O industry grows, many existing O2O service providers are attempting to expand their businesses by service diversification. According to this trend, the current study investigated the effects of the parent O2O service-related factors on the user adoption of a sequel...
Persistent link: https://www.econbiz.de/10012005454