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A five-senses perspective to quality in hospitals
Ugolini, Marta Maria; Rossato, Chiara; Baccarani, Claudio - In: The TQM journal : the international review of … 26 (2014) 3, pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
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Conceptions of patients and their roles in healthcare : insights from everyday practice and service improvement : guest editorial
McDermott, Aoife; Pedersen, Anne Reff - In: Journal of health organization and management 30 (2016) 2, pp. 194-206
Persistent link: https://www.econbiz.de/10011580647
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The role of patient narratives in healthcare innovation : supporting translation and meaning making
Pedersen, Anne Reff - In: Journal of health organization and management 30 (2016) 2, pp. 244-257
Persistent link: https://www.econbiz.de/10011580720
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What patients do and their impact on implementation : an ethnographic study of participatory quality improvement projects in English acute hospitals
Boaz, Annette; Robert, Glenn; Locock, Louise; Sturmey, … - In: Journal of health organization and management 30 (2016) 2, pp. 258-278
Persistent link: https://www.econbiz.de/10011580736
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Constructions of the patient in healthcare communications : six patient figures
Pors, Anja Svejgaard - In: Journal of health organization and management 30 (2016) 2, pp. 279-298
Persistent link: https://www.econbiz.de/10011580742
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Paradoxes of healthcare in Goa
Gaunekar, D.; Pillai, S. K. B; Castanha, J.; Indrawati - In: Digital economy for customer benefit and business …, (pp. 71-77). 2020
Persistent link: https://www.econbiz.de/10012228108
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Translating improvement methodology into healthcare culture
Simon, James; Houle, Mishaela - In: Business process management journal 23 (2017) 4, pp. 769-778
Persistent link: https://www.econbiz.de/10011723264
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A spatial analysis of inter-regional patient mobility in Italy
Balia, Silvia; Brau, Rinaldo; Marrocu, Emanuela - 2016
Free patient mobility among autonomous providers has been often considered an effective stimulus for enhancing healthcare. However, some jurisdictions may underperform due to the existence of economies of scale and spatial spillovers. Where regions assume the costs of providing care to...
Persistent link: https://www.econbiz.de/10011882572
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An examination of the association between service convenience flexibility in healthcare delivery systems and patient satisfaction
Kumar, Pradeep; Bera, Sasadhar; Chakraborty, Shibashish - In: South Asian journal of management : SAJM 24 (2017) 4, pp. 35-54
Persistent link: https://www.econbiz.de/10011888095
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The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.; Fotiadis, Anestis K.; … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 897-907
Persistent link: https://www.econbiz.de/10010393800