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New dimensions of consumer satisfaction and complaining behavior : papers from the Third Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Chica...
Day, Ralph L. (contributor); Hunt, H. Keith (contributor) - 1979
Persistent link: https://www.econbiz.de/10001414448
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Conceptual and empirical contributions to consumer satisfaction and complaining behavior : papers from the Sixth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Co...
Hunt, H. Keith (contributor); Day, Ralph L. (contributor) - 1982
Persistent link: https://www.econbiz.de/10001420669
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Consumer complaint behavior in telecommunications : the case of mobile phone users in Spain
Garín-Muñoz, Teresa; Gijón, Covadonga; Pérez … - 2014
This work analyzes the post-purchase behavior of mobile phone users once they have experienced a service failure. Taking into account the existing literature on Consumer Complaint Behavior (CCB), a survey for 4249 individuals in Spain is used for specifying econometric equations explaining the...
Persistent link: https://www.econbiz.de/10010395245
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New findings on consumer satisfaction and complaining : papers from the Fifth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, St. Louis, Miss...
Day, Ralph L. (contributor); Hunt, H. Keith (contributor) - 1982
Persistent link: https://www.econbiz.de/10001414449
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Erfolgskonzepte im Tourismus II : Finanzierung - Kundenzufriedenheit - Content-Management
Bieger, Thomas (contributor); Pechlaner, Harald (contributor) - 2003 - [1. Aufl]
Persistent link: https://www.econbiz.de/10001763774
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Do LTE service customers have different customer loyalty determinants?
Jung, Wonsuk; Kwon, Young-Sun - 2014
This study explores the determinants of customer loyalty in the Korean mobile telecommunications market with the emphasis on customer satisfaction and switching costs as major predictors of customer loyalty. South Korea has now become one of the world’s most leading mobile service markets with...
Persistent link: https://www.econbiz.de/10010395712
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Internationale Unternehmertage für Hotellerie und Gastronomie : Euroumstellung, Euromarketing und Multimedia in Hotellerie und Gastronomie
Görgmaier, Dietmar (contributor) - Internationale Unternehmertage für Hotellerie und … - 1999 - 1. Aufl
Persistent link: https://www.econbiz.de/10001467005
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The impact of Broadband quality standards on Internet services market structure in Colombia
Hidalgo, Julian; Oviedo, Juan D. - 2014
performance of local demand from a detailed database of broadband internet subscribers, discriminated by the main attributes of an … internet subscription contract as location, supplier, monthly-fee, download- and upload-speed features. From these results, we … are able to identify the effect of quality regulation on the behavior of internet providers in a differentiated product …
Persistent link: https://www.econbiz.de/10010395753
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Zukunft der betrieblichen Bildung : Ökonomisierung - selbstorganisiertes Lernen - Wissensmanagement - neue Lernmedien
Loebe, Herbert (ed.); Severing, Eckart (contributor) - 2001
Persistent link: https://www.econbiz.de/10001607962