New findings on consumer satisfaction and complaining : papers from the Fifth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, St. Louis, Missouri, November 6-8, 1980
Ralph L. Day and H. Keith Hunt, eds.
| Year of publication: |
1982
|
|---|---|
| Other Persons: | Day, Ralph L. (contributor) ; Hunt, H. Keith (contributor) |
| Institutions: | Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.> (contributor) |
| Publisher: |
Bloomington, Ind. : Dept. of Marketing, School of Business, Indiana Univ. |
| Subject: | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management |
| Extent: | V, 119 S graph. Darst 28 cm |
|---|---|
| Conferences: | Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior ; 5 (St. Louis, Mo.) : 1980.11.06-08 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Konferenzschrift |
| Language: | English |
| Notes: | Literaturangaben |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001414449