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Enhancing customer experience in the service industry : a global perspective
Altinay, Levent (ed.); Poudel, Surya (ed.) - 2016
Persistent link: https://www.econbiz.de/10011419571
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Special issue: Relationship quality and customer satisfaction in service contexts
Dahlgaard-Park, Su Mi (contributor) - 2013
Persistent link: https://www.econbiz.de/10010125957
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Kundenzufriedenheit und Kundenbindung als strategische Zielgrößen im Marketing
Drees, Norbert (ed.); Schiller, Sören (contributor);  … - 2008
Persistent link: https://www.econbiz.de/10013424799
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Kundenmanagement als Erfolgsfaktor : Grundlagen des Tourismusmarketing
Hinterhuber, Hans H. (ed.); Bieger, Thomas (contributor) - 2004
Persistent link: https://www.econbiz.de/10001810504
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Service quality and management
Kunst, Paul (ed.); Lemmink, Jos (ed.); Stauss, Bernd (ed.) - 1999
Persistent link: https://www.econbiz.de/10014005928
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Co-creating service experience
Jaakkola, Elina (contributor) - 2015
Persistent link: https://www.econbiz.de/10011401228
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Special issue: Service imperatives in the new economy : enhancing customer experience
Mathew, P. V. (contributor) - 2014
Persistent link: https://www.econbiz.de/10010432133
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Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan - 2019
Persistent link: https://www.econbiz.de/10012105262
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The effects of O2O service factors on sequel service adoption : O2O service quality dimensions and perceived fit
Kang, Dayoung; Kim, Seongcheol - 2018
As the mobile-based O2O industry grows, many existing O2O service providers are attempting to expand their businesses by service diversification. According to this trend, the current study investigated the effects of the parent O2O service-related factors on the user adoption of a sequel...
Persistent link: https://www.econbiz.de/10012005454