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A daily perspective on work interruptions
Baethge, Anja - 2014
Persistent link: https://www.econbiz.de/10010258421
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New ways to leverage Web 2.0 : social media content for market intelligence and customer interaction
Baur, Aaron Wolfgang - 2016
Persistent link: https://www.econbiz.de/10011528133
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Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan - 2019
Persistent link: https://www.econbiz.de/10012105262
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The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias - 2015
Persistent link: https://www.econbiz.de/10011312793
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Negative affective states in customers service experience : investigating antecedents and mitigations
Haager, Stephanie - 2018
Persistent link: https://www.econbiz.de/10012020297
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Model integration and traceability for product service systems engineering
Wolfenstetter, Thomas - 2019
Persistent link: https://www.econbiz.de/10012062289
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Customer reactions to frontline employee emotion authenticity : an empirical investigation of boundary conditions
Lechner, Andreas - 2019
Persistent link: https://www.econbiz.de/10012024687
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Aufsätze zur Planungsschnittstelle zwischen Vertrieb und Betrieb
Bastgen, Julian - 2016
Persistent link: https://www.econbiz.de/10011618964
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Returns management in online business : effects of late returns, restocking fee legislation and multichannel competition
Difrancesco, Rita Maria - 2015
Persistent link: https://www.econbiz.de/10011667623