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Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan - 2019
Persistent link: https://www.econbiz.de/10012105262
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The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias - 2015
Persistent link: https://www.econbiz.de/10011312793
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Emotions in service recovery encounters
Jerger, Christina - 2017
Persistent link: https://www.econbiz.de/10011731104
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Essays on the economics of electronic commerce
Luo, Jifeng - 2008
Persistent link: https://www.econbiz.de/10011573251
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New ways to leverage Web 2.0 : social media content for market intelligence and customer interaction
Baur, Aaron Wolfgang - 2016
Persistent link: https://www.econbiz.de/10011528133
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Führung im Dienstleistungskontext : eine Betrachtung aus Unternehmens-, Mitarbeiter- und Kundenperspektive
Popp, Marion Claudia Helma - 2018
Persistent link: https://www.econbiz.de/10011932702
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A task based approach to U.S. service offshoring
Püschel, Julia - 2013
Persistent link: https://www.econbiz.de/10010203060
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"New perspectives on customer experience in service recovery"
Mandl, Leonhard - 2017
Persistent link: https://www.econbiz.de/10011782523
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Customer reactions to frontline employee emotion authenticity : an empirical investigation of boundary conditions
Lechner, Andreas - 2019
Persistent link: https://www.econbiz.de/10012024687
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Toward service-based value creation : the role of service business development in manufacturing companies
Bielefeldt, Jonas - 2019
Persistent link: https://www.econbiz.de/10011990087