the trade name of the online database available commercially and internally to the organisation.Quality issues are … acknowledged by database producers but are often overlooked due to resource, technology and human constraints. The key quality … issues include contents, data quality, customer support and database structure. The objective of investigating these issues …

little attention given to managing the quality of a business process during its life cycle. This study addresses this gap by … providing a framework for organisations to manage the quality of business processes during different phases of the BPM life … research methodology. During the design science phase, the artifacts to model a quality-aware business process were developed …

between dependability, quality and customer satisfaction (RQ1) within the context of information service sector. Literature … looking at the interrelationship between the dependability and quality (RQ2a), and their further impact on customer … existing literature. This thesis also attempts to investigate the relative significance of dependability and quality in both B2 …

The aim of the master thesis is to analyze the quality of customer service in National social insurance Taurage …‘s department. The paper analyzes the customer service quality influencing factors for improving the quality of customer service …’s customers have a good quality service and the office staff are recognized as a qualified and knowledgeable specialists. The main …

master’s final work there is a study carried out to evaluate the quality of vocational training and implementation of …

Service quality evaluation based on the "flyLAL-Lithuanian Airlines" caseThe object of the thesis: Service quality of … the airline. The problem of the research: Insufficient attention to the service quality of the airline. The aim of the … research: To investigate whether the costumers’ expectations formed by service provider match the customers’ perceived quality …

theoretic and practical material of different Lithuanian and foreign authors, explore the models of service quality assessment …, analyze the classification of hotels and homesteads their services delivered, criteria of services‘ quality evaluation. There … was performed the analysis of the quality of accommodation services provided by Šiauliai region companies according to …

and quality criteria and demographic factors. The framed research hypothesis, made by the author, is confirmed that the … main indicators, which determine the decision of a consumer to purchase woman’s jackets, is product’s quality. The received …

theoretical part of the work examined the concept of service, its features, the classification of services and quality assessment …