The focus of this thesis is discretionary work effort, that is, work effort that is voluntary, is above and beyond what is minimally required or normally expected to avoid reprimand or dismissal, and is organisationally functional. Discretionary work effort is an important construct because it...

Increasing and maintaining customer loyalty has been shown to enhance service firm profitability. This research focuses on the antecedents of customer loyalty in a large national North American banking organisation, in particular the relationship between employee loyalty and customer loyalty,...

This dissertation addresses different issues from the field of empirical labor economics and comprises three stand-alone research papers. The thesis is organized as follows: the first two chapters deal with the inclusion of personality traits in labor economic research. In recent years, it has...

Norint pagerinti turizmo industrijos žmogiškuosius išteklius, būtina didinti darbuotojų lojalumą, motyvaciją, įsipareigojimą ir tuo pačiu pasitenkinimą darbu, nes vis labiau pripažįstama, kad entuziastingi ir atsidavę darbuotojai prisideda ne tik prie organizacijos produktyvumo...

Ekonominis sunkmetis, neišvengiamai palietęs visas įmones, verčia darbdavius atleisti dalį darbuotojų, mažinti esamiems atlyginimus ir visas pajėgas nukreipti į įmonės pelningumo išlaikymą. Tačiau svarbu nepamiršti, jog patenkinti savo darbu darbuotojai yra pagrindinė įmonės...

Die ?konomisch-empirische Zufriedenheitsforschung ist ein noch relativ junger Zweig der empirischen Wirtschaftsforschung, der Befragungsdaten zur individuellen, subjektiv empfundenen Zufriedenheit analysiert. Erste empirische Evidenz auf diesem Gebiet l?sst dabei Zweifel an der Pr?misse der...

The aim of this study was to examine the relationship between work locus of control, the quality of exchanges between subordinates and leaders (leader-member exchange) and job satisfaction. The research design of this study was a non-experimental, cross-sectional mediator design. A biographical...

ABSTRACTIntroduction: Registered nurses (RNs) are becoming increasingly dissatisfied with factorsin the workplace; monthly resignations are related to organizational management issues,diminishing resources, staff shortage, increasing responsibilities and lack of supportThe purpose of this study:...

Die vorliegende Studie untersuchte den Zusammenhang zwischen Kompetenz, Persönlichkeit und Berufserfolg. Für die Erfassung der beruflichen Kompetenz wurde ein neu entwickeltes Verfahren, das Inventar zur Erfassung beruflicher Kompetenz "I-BeKo" mit fünf basalen Kompetenzkategorien zur...

Companies, also financial institutions, realign, redesign, restructure and downsize on anongoing basis, increasing tension in employees to survive in the work environment. Besidescoping with the impact of recessions and layoffs, employees also have to cope with increasedworkloads and the...