Ph. D.

The focus of this thesis is discretionary work effort, that is, work effort that is voluntary, is above and beyond what is minimally required or normally expected to avoid reprimand or dismissal, and is organisationally functional. Discretionary work effort is an important construct because it...

Increasing and maintaining customer loyalty has been shown to enhance service firm profitability. This research focuses on the antecedents of customer loyalty in a large national North American banking organisation, in particular the relationship between employee loyalty and customer loyalty,...

Die vorliegende Studie untersuchte den Zusammenhang zwischen Kompetenz, Persönlichkeit und Berufserfolg. Für die Erfassung der beruflichen Kompetenz wurde ein neu entwickeltes Verfahren, das Inventar zur Erfassung beruflicher Kompetenz "I-BeKo" mit fünf basalen Kompetenzkategorien zur...

Companies, also financial institutions, realign, redesign, restructure and downsize on anongoing basis, increasing tension in employees to survive in the work environment. Besidescoping with the impact of recessions and layoffs, employees also have to cope with increasedworkloads and the...

Sales representatives play a critical role in the development and sustainability of their business through the selling of products and services. Burnout inclined stress caused by low job satisfaction could adversely affect business development and survival. This study thus investigated the...

University of Minnesota Ph.D. dissertation. July 2009. Major: Work and Human Resource Education. Advisor: Gary N. McLean. 1 computer file (PDF); xv, 213 pages, appendices A-E.

Doctor of Philosophy

The human resources very important asset of organization and give large contribution to organization because employs perform and behave on achieving organization’s goal. The organization’s goal obtained to pass high organizational commitment that influenced by personal characteristic and job...

This study was an attempt to add to the existing research base, as well as fill in agap in the literature with regard to speech language pathologists in public educationalorganizations in Texas. Variables explored in this study were recruitment, retention,career commitment, organizational...