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The relation between service quality, satisfaction and intentions
Liljander, Veronica - 1992
Persistent link: https://www.econbiz.de/10000136347
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Estimating zones of tolerance in perceived servic quality and perceived servic value
Liljander, Veronica - 1992
Persistent link: https://www.econbiz.de/10000136351
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Boost customer loyalty with online support : the case of mobile telecomms providers
Riel, Allard C. R. van; Liljander, Veronica; Lemmink, Jos; … - 2003
Persistent link: https://www.econbiz.de/10001780962
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Mobile service quality : a study of contributing factors
Nordman, Jan; Liljander, Veronica - 2003
Persistent link: https://www.econbiz.de/10001785968
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Consumption-based emotional responses related to satisfaction
Liljander, Veronica; Bergenwall, Maria - 1999
Persistent link: https://www.econbiz.de/10001543521