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SAP makes strategic shift after assessing its people processes
In: Human Resource Management International Digest 15 (2007) 5, pp. 18-20
Purpose – This article outlines a framework that enables company leaders to make assessments of the pay‐off from human‐capital investments. Design/methodology/approach – This briefing is prepared by an independent writer who adds her own comments and places the article in context....
Persistent link: https://www.econbiz.de/10014752246
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Contact‐center training ignites culture change at DRL
In: Human Resource Management International Digest 19 (2011) 5, pp. 9-11
a greater appetite for change following award‐winning training for its contact‐center employees. Design …/methodology/approach – Explains the reasons for the training, the form it took and the benefits it has brought. Findings – Reveals that the company … since the training. Social implications – Demonstrates what a motivated and engaged workforce can achieve with the right …
Persistent link: https://www.econbiz.de/10014752592
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Total Immersion training transforms IAS
In: Human Resource Management International Digest 19 (2011) 5, pp. 12-14
Purpose – Describes an award‐winning training program that helped UK business‐to‐business marketing agency IAS to … harness the power of social media. Design/methodology/approach – Explains the reasons for the training, the form it took and …
Persistent link: https://www.econbiz.de/10014752593
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Training helps Merlin to build service centers from scratch
In: Human Resource Management International Digest 19 (2011) 5, pp. 24-26
Purpose – Describes how award‐winning training helped Merlin Claims to build two service centers from scratch. Reveals … the background to the training, the form it took and the results it has achieved. Findings – Explains that 21 of 26 …
Persistent link: https://www.econbiz.de/10014752597
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Warehousing programs deliver for Morrisons
In: Human Resource Management International Digest 19 (2011) 5, pp. 27-29
Purpose – Describes two award‐winning training programs for warehouse employees at UK supermarket Morrisons. Design …
Persistent link: https://www.econbiz.de/10014752598
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Businesses profit through people
Eastgate, Maureen - In: Industrial and Commercial Training 32 (2000) 5, pp. 161-163
The year 2000 is the tenth anniversary of Investors in People. The past decade has seen a dramatic change in the business landscape of the UK. Service industries, such as call centres, are replacing a traditional manufacturing base that is facing mounting pressure to remain competitive....
Persistent link: https://www.econbiz.de/10014754940
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The Sandals philosophy: exceeding guest expectations – now and in the future
Brown, Phillip; Hassan, Samer; Teare, Richard - In: Worldwide Hospitality and Tourism Themes 3 (2011) 1, pp. 8-13
Purpose – This paper seeks to introduce the Sandals philosophy and how it enabled Sandals Resorts International to become the world's most celebrated ultra all‐inclusive resort company. Design/methodology/approach – The paper profiles the company's growth and approach to human resource...
Persistent link: https://www.econbiz.de/10015037603
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Measuring the value of human capital investments: the SAP case
Cantrell, Susan; Benton, James M.; Laudal, Terry; … - In: Strategy & Leadership 34 (2006) 2, pp. 43-52
Purpose – Over the past three years Accenture developed and applied a new measurement tool that assesses the maturity of an organization's human capital development processes, benchmarks the processes' performance against other organizations, and determines the relationship of each process to...
Persistent link: https://www.econbiz.de/10015016525
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Building for the future with virtual learning
Aitken, Rachel - In: Strategic HR Review 9 (2009) 1, pp. 29-34
Purpose – The economic downturn has forced many HR and training managers to find more cost effective ways of providing … training to employees. This article aims to examine some of these methods, in particular virtual learning via conferencing … training via conferencing has benefited two educational organizations, City & Guilds and Cambridge Regional College. Findings …
Persistent link: https://www.econbiz.de/10015015123
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K2 & AXA Insurance (UK) – transforming the culture in a key part of the organization
Constable, Jim - In: Strategic HR Review 11 (2012) 4, pp. 205-210
Purpose – K2's work with AXA (UK) has developed from a single “athlete at work” workshop for one manager into a high‐performance coaching program across 40 claims teams in multiple sites. It also formed part of AXA's Fast Forward initiative for accelerating individual talent. This paper...
Persistent link: https://www.econbiz.de/10015015194