A family of ascending package auction models is introduced in which bidders may determine their own packages on which to bid. In the proxy auction (revelation game) versions, the outcome is a point in the core of the exchange economy for the reported preferences. When payoffs are linear in money...

Purpose – The purpose of the paper is to systematically review and summarize the literature addressing various sources of online brand equity. The evolution of social media, online forums and virtual communities drive the diversity in nomenclature of online marketing variables. Different...

Purpose COVID-19 and its precautions, including social distancing, have revolutionized traditional retailing- and consumption patterns. In this turbulent environment, the purpose of this study is twofold. First, this paper explores the direct effect of consumers’ internal/external health...

Purpose – The purpose of this paper is to investigate the impact of dividing the companies’ customers into different priority groups to be served according to their payment history and feedback on the business performance areas: service quality (SQ), business process time (BPT), business...

Purpose – This purpose of this paper is to use the concepts of performance and emotional labour to shed new light on the skills workers use on two workflows in one call centre. In addition, the paper demonstrates how different workflows impact on workers everyday emotional experiences and...

Purpose Many manufacturing firms entrust partners to provide services on their behalf. However, it is not clear whether and when firms can capture the potential value advantages of outsourcing business services. The purpose of this paper is to investigate the effects of different types of...

Purpose – The purpose of this paper is to explore key challenges of adopting, designing and managing performance-based contracts (PBC) for advanced logistics services, as seen by providers. The shift toward performance-based solutions has proved challenging since providers often struggle to...

Djibouti is proving to be a successful free zone project in a difficult environment because of the cooperation of the Government of Djibouti.

Purpose The purpose of this study is to develop and validate the business streamlining (BS) model proposed in 2017. Design/methodology/approach This study/paper develops and validates the qualitatively generated BS model, a conceptual model of service sourcing relationships, by testing it...

Zusammenfassung Neben dem steigenden Wettbewerbsdruck durch einen Zuwachs an Häusern stellen besonders die neuen Medien und ein gewandeltes Buchungsverhalten das Management hochklassiger Hotels vor enorme Herausforderungen. Dabei wird das Wissen um relevante Entscheidungsfaktoren für eine...