Petridou, Eugenia; Spathis, Charalambos; Glaveli, Niki; … - In: International Journal of Quality & Reliability Management 24 (2007) 6, pp. 568-585
the level of bank service quality provided in Greece and Bulgaria and to identify the dimensions of quality service in the … banking services provided in the two countries (Greece and Bulgaria). Statistical methods, such as the t ‐test, chi … strategies in the two countries. Originality/value – Greece and Bulgaria – two countries with different economic, political and …