Babbar, Sunil; Behara, Ravi; White, Edna - In: International Journal of Operations & Production Management 22 (2002) 10, pp. 1071-1089
It is not sufficient for firms to deliver products that have technical excellence. Products should be easy to use and fit in with the work practices, activities and context of the consumer. Product usability is now recognized as a critical dimension of product quality. Product usability is...