Reid, Michele M. - In: The Bottom Line 24 (2011) 2, pp. 85-95
particular libraries, of the balanced scorecard (BSC) performance measurement tool, originally developed by Kaplan and Norton for … literature was reviewed to ascertain key aspects and functionalities of the BSC framework, survey implementations and determine … perceptions of the system's effectiveness and weaknesses, and – while the BSC has as yet been put into practice only infrequently …