Showing 1 - 10 of 94
success of balanced scorecards (BSC). The BSC is supposed to translate strategy into action. Strategy maps support this by … showing cause-and-effect chains. But what does this mean for strategy execution in practice? To achieve better BSC … important findings from initially over 1,000 studies that have dealt with the BSC from 1992 to 2012. Findings – BSC …
Persistent link: https://www.econbiz.de/10014847292
Purpose – The purpose of this paper is to provide a parallel review of the role and processes of monitoring and regulation of corporate identities, examining both the communication and the performance measurement literature. Design/methodology/approach – Two questions are posed: Is it...
Persistent link: https://www.econbiz.de/10014850888
This article is about ongoing efforts to come to grips with the question: Does relationship marketing pay? The question is discussed under the umbrella concept return on relationships. Much of what is being done in relationship marketing and customer relationship management has a bearing on both...
Persistent link: https://www.econbiz.de/10014842729
In 2003 Niven modified Kaplan and Norton’s (1992; 1993; 1996; 2000; 2004) balanced scorecard (BSC) framework, claiming … BSC is a very recent innovation, it has not, to date, been tested in Hong Kong. Hence, this study set out to examine the … extent to which Niven’s BSC model could be applied in a non‐profit organization in Hong Kong to assist with the mapping and …
Persistent link: https://www.econbiz.de/10014838233
developed from using traditional models to Balanced Scorecard (BSC) models. Organizations use BSC to integrate their … their performance. The study aim to highlight the expected benefits of integrating the environmental aspects in BSC … sustainable development; and integrating environmental information in BSC models.  …
Persistent link: https://www.econbiz.de/10014857505
Purpose – Aims to introduce to a symposium, a set of linked papers, which illustrate the reality that, when it comes to boosting productivity, performance management is a broader and more meaningful concept than simple performance measurement. Design/methodology/approach – The paper provides...
Persistent link: https://www.econbiz.de/10014796485
Purpose – This article aims to summarize several studies about how businesses currently practice budgeting in Western and Central Europe. While analyzing these studies in the larger context of the ongoing debate about budgeting's importance, it provides conceptual linkages between them and...
Persistent link: https://www.econbiz.de/10014796608
Purpose – This paper provides an update of Neely et al. 's (1995) literature review “Performance measurement system design”. It was commissioned to appear in a special issue of the International Journal of Operations & Production Management to celebrate the journal's 25th anniversary....
Persistent link: https://www.econbiz.de/10014789813
particular libraries, of the balanced scorecard (BSC) performance measurement tool, originally developed by Kaplan and Norton for … literature was reviewed to ascertain key aspects and functionalities of the BSC framework, survey implementations and determine … perceptions of the system's effectiveness and weaknesses, and – while the BSC has as yet been put into practice only infrequently …
Persistent link: https://www.econbiz.de/10014686292
Purpose – The purpose of this paper is to introduce alternative perspectives on “new” business reporting models as they appear in the “thought pieces” in this special themed section of AAAJ . Design/methodology/approach – The paper employs a literature based analysis and critique....
Persistent link: https://www.econbiz.de/10014641084