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Antecedents of environmental performance of front-line managers in hospitality industry of Pakistan

Tariq, Muhammad; Yasir, Muhammad; Yasir, Muhammad; … - In: Pakistan journal of commerce and social sciences 14 (2020) 3, pp. 614-634

This study is an attempt to find out the effect of line managers' environmental attitude on their organizational citizenship behavior for environment (OCBE) and environmental performance (EP). In addition to above examination, the study has also made an investigation regarding the mediating role...

Persistent link: https://www.econbiz.de/10012292773

Lean management in hospitality : methods, applications and future directions

Rauch, Erwin; Matt, Dominik; Linder, Christian - In: International journal of services and operations … 36 (2020) 3, pp. 303-326

Persistent link: https://www.econbiz.de/10012256793

Consumers' perceptions of circular economy in the hotel industry : evidence from Portugal

Julião, Jorge; Gaspar, Marcelo Calvete; Alemão, Clarisse - In: International journal of integrated supply management : … 13 (2020) 2/3, pp. 192-209

Persistent link: https://www.econbiz.de/10012252687

Job satisfaction among hotel employees : analyzing selected antecedents and job outcomes : a case study from Poland

Grobelna, Aleksandra; Sidorkiewicz, Marta; … - In: Argumenta oeconomica (2016) 2, pp. 281-310

Persistent link: https://www.econbiz.de/10011626529

The impact of price level and appeal type in hotel advertising : a pilot study

Burman, Bidisha; Albinsson, Pia A.; Hyatt, Eva; Robles, … - In: Services marketing quarterly 38 (2017) 1, pp. 46-56

Persistent link: https://www.econbiz.de/10011671813

Customers' perceptions of value in relation to hotels in Gauteng, South Africa

Ntimane, Vongani; Tichaawa, Tembi Maloney - In: Acta Universitatis Danubius / Oeconomica 13 (2017) 2, pp. 17-30

Persistent link: https://www.econbiz.de/10011960943

From satisfied to memorable : an empirical study of service and experience dimensions on guest outcomes in the hospitality industry

Sipe, Lori J.; Testa, Mark R. - In: Journal of hospitality marketing & management 27 (2018) 2, pp. 178-195

Persistent link: https://www.econbiz.de/10011848342

Role of service quality and customer satisfaction in firm's performance : evidence from Pakistan hotel industry

Shah, Syed Naseeb Ullah; Jan, Shahid; Baloch, Qadar Bakhsh - In: Pakistan journal of commerce and social sciences 12 (2018) 1, pp. 167-182

The purpose of the study is to investigate the effect of customer's satisfaction and service quality towards the hotels' performance by applying SERVQUAL model. The data was collected from the 1429 hotel customers of selected cities of Khyber Pakhtunkhwa (Peshawar, Swat, Chitral, Naran,...

Persistent link: https://www.econbiz.de/10011934091

Consumer satisfaction attribute mapping in hospitality industry through ZMET

Chatterjee, Shuvam; Pandey, Mrinalini - In: International journal of business innovation and research 20 (2019) 1, pp. 87-105

Persistent link: https://www.econbiz.de/10012144497

The impact of COVID-19 on Indian hospitality industry

Semwal, Manoj; Ghai, Abhishek - In: Redefining business strategies for the service industry …, (pp. 94-101). 2020

Persistent link: https://www.econbiz.de/10012593058