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Self-service and traditional check-outs in a retail setting : an analysis of perceptual differences and satisfaction drivers
Zielke, Stephan; Lietke, Britta; Toporowski, Waldemar; … - In: Marketing : journal of research and management 4 (2008) 1, pp. 24-37
Persistent link: https://www.econbiz.de/10003709018
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Understanding registration influences for electronic banking
Durkin, Mark - In: The international review of retail, distribution and … 17 (2007) 3, pp. 219-231
Persistent link: https://www.econbiz.de/10003503862
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Self-service revisited : how to balance high-tech and high-touch in customer relationships
Salomann, Harald; Dous, Malte; Kolbe, Lutz; Brenner, Walter - In: European management journal 25 (2007) 4, pp. 310-319
Persistent link: https://www.econbiz.de/10003541514
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Why self-service often fails : the significance of the customer and the implications for process design
Johansson, Wayne C. - 2004
Persistent link: https://www.econbiz.de/10003566759
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Fill 'er up : a study of statewide self-service gasoline station bans
Scott III., Robert - In: Challenge 50 (2007) 5, pp. 103-114
Persistent link: https://www.econbiz.de/10003561093
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The mode of exchange and shaping of markets: distributor influence in the Swedish post-war food industry
Kjellberg, Hans; Helgesson, Claes-Fredrik - In: Industrial marketing management : the international … 36 (2007) 7, pp. 861-878
Persistent link: https://www.econbiz.de/10003532759
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Measuring corporate affinity for technology : a scale for customers and employees
Fleming, David E.; Artis, Andrew B. - In: The journal of personal selling & sales management : JPSSM 30 (2010) 2, pp. 167-179
Persistent link: https://www.econbiz.de/10003981283
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E-HR and Employee Self-Service (ESS) in British public sector organiszation : an exploratory analysis
Idam, Nneka; Renwick, Douglas - In: Problems and perspectives in management : PPM ; … 8 (2010) 3, pp. 92-99
Persistent link: https://www.econbiz.de/10003986392
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Cost structure, customer profitability, and retention implications of self-service distribution channels : evidence from customer behavior in an online banking channel
Campbell, Dennis W.; Frei, Frances - In: Management science : journal of the Institute for … 56 (2010) 1, pp. 4-24
Persistent link: https://www.econbiz.de/10003946147
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In-store marketing as a mode of discipline
Dulsrud, Arne; Jacobsen, Eivind - In: Journal of consumer policy : consumer issues in law, … 32 (2009) 3, pp. 203-218
Persistent link: https://www.econbiz.de/10003921829