Narrow search
Showing 11 - 20 of 90
Cover Image
Other customers in the retail environment and their impact on the customer’s evaluations of the retailer
Söderlund, Magnus - In: Journal of retailing and consumer services 18 (2011) 3, pp. 174-182
Persistent link: https://www.econbiz.de/10009158892
Cover Image
Positive social behaviors and suggestive selling in the same service encounter
Söderlund, Magnus - In: Managing service quality : MSQ ; an international journal 23 (2013) 4, pp. 305-320
Persistent link: https://www.econbiz.de/10009769856
Cover Image
Service robot verbalization in service processes with moral implications and its impact on satisfaction
Söderlund, Magnus - In: Technological forecasting & social change : an … 196 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014476488
Cover Image
Can the label "member" in a loyalty program context boost customer satisfaction?
Söderlund, Magnus - In: The international review of retail, distribution and … 29 (2019) 3, pp. 340-357
Persistent link: https://www.econbiz.de/10012209287
Cover Image
Service robots and artificial morality : an examination of robot behavior that violates human privacy
Söderlund, Magnus - In: Journal of service theory and practice 33 (2023) 7, pp. 52-72
Persistent link: https://www.econbiz.de/10014448171
Cover Image
When service robots look at themselves in the mirror : an examination of the effects of perceptions of robotic self-recognition
Söderlund, Magnus - In: Journal of retailing and consumer services 64 (2022), pp. 1-8
Persistent link: https://www.econbiz.de/10013209566
Cover Image
Moderator variables in consumer research : a call for caution
Söderlund, Magnus - In: Journal of retailing and consumer services 73 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014303249
Cover Image
What is it like to be idle versus busy for a service machine?
Söderlund, Magnus - In: Psychology & marketing 40 (2023) 6, pp. 1237-1248
Persistent link: https://www.econbiz.de/10014291855
Cover Image
Service robots with (perceived) theory of mind : an examination of humans' reactions
Söderlund, Magnus - In: Journal of retailing and consumer services 67 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013364466
Cover Image
The symbols of the firms : an empirical study of the relationships between the firm's name, its leader and its products
Söderlund, Magnus - 1991
Persistent link: https://www.econbiz.de/10000812530