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Johnston, Robert - In: Service Excellence als Impulsgeber : Strategien - …, (pp. 18-35). 2007

Persistent link: https://www.econbiz.de/10003595676

Slack, Nigel; Chambers, Stuart; Johnston, Robert - 2010 - 6. ed.

Persistent link: https://www.econbiz.de/10003871053

Slack, Nigel; Chambers, Stuart; Johnston, Robert - 2007 - 5. ed.

Persistent link: https://www.econbiz.de/10003377384

Cunliffe, Melissa; Johnston, Robert - In: Service business : an international journal 2 (2008) 1, pp. 47-63

Persistent link: https://www.econbiz.de/10003692359

Edvardsson, Bo; Enquist, Bo; Johnston, Robert - In: Managing service quality : MSQ ; an international journal 20 (2010) 4, pp. 312-327

Persistent link: https://www.econbiz.de/10008655295

Johnston, Robert; Kong, Xiangyu - In: Managing service quality : MSQ ; an international journal 21 (2011) 1, pp. 5-24

Persistent link: https://www.econbiz.de/10008989023

Chicksand, Daniel; Watson, Glyn; Walker, Helen; Radnor, Zoe - In: Supply chain management : an international journal 17 (2012) 4, pp. 454-472

Persistent link: https://www.econbiz.de/10009574408

Slack, Nigel; Brandon-Jones, Alistair; Johnston, Robert; … - 2012 - 3. ed.

Persistent link: https://www.econbiz.de/10009554541

Johnston, Robert; Staughton, Roy - In: International journal of operations & production … 29 (2009) 6, pp. 564-590

Persistent link: https://www.econbiz.de/10009523780

Johnston, Robert; Clark, Graham; Shulver, Michael - 2012 - 4. ed.

Persistent link: https://www.econbiz.de/10009532314