Purpose – Describes the “tangible culture” approach in promoting culture change, and smoothing the way to successful integration, which consultants and researchers devised to resolve some of the issues IBM faced over the $3.5 billion acquisition of PricewaterhouseCoopers Consulting in...

Purpose – This article describes the Fujitsu Services “reputation program”, developed to change the behavior of employees so they genuinely live Fujitsu Services' brand values. Design/methodology/approach – Highlights the challenges the company faced, the ways in which it went about...

Purpose – This article explores the roles played by HR in post‐merger change processes. Helps to uncover the inherent problems in managing HR issues in the post‐merger organization and highlights difficulties in giving HR a strategic status. Design/methodology/approach – This briefing is...

Purpose – This article examines an organizational‐change initiative to improve collaboration, innovation and value creation at a global telecommunication firm. Design/methodology/approach – This briefing is prepared by an independent writer who adds his own impartial comments and places...

Purpose – This article shows how to get the most from employee‐satisfaction surveys. Design/methodology/approach – Describes some frequently overlooked steps of successful employee‐satisfaction surveys and demonstrates how to avoid the pitfalls. Findings – Stresses the importance of...

Purpose – This article describes individual coaching and a program of 360‐degree feedback used with Menzies Distribution's senior‐management team, including the managing director and full executive board. Design/methodology/approach – Details how 360‐degree instrument used included...

Purpose – Describes an award‐winning training program for call‐center and counter employees at the Nottingham City Transport travel center, UK. Design/methodology/approach – Presents the reasons for the training, how it was devised and delivered, and the results obtained. Findings –...

Purpose – Suggests how organizations can develop the ability to detect, interpret and act on important but weak signals of fresh threats and new opportunities that emerge on the periphery of their usual business environment. Design/methodology/approach – Offers a programme that organizations...

Purpose – The purpose of this paper is to explain how opening up decision making to those who can add value helps to transform organizational performance. Design/methodology/approach – Reveals how this was achieved at a top‐four UK bank. Draws on some of the ideas presented in the author's...

Purpose – The paper aims to describe the policies that helped business‐telecommunication specialist THUS plc to win the HR Team of the Year title at the HR Network (Scotland) awards, after 12 months in which the firm saw its headcount increase by 60 percent through organic growth, winning...