Perspectives on disruptive innovation -- Relevance to the airline industry -- Disruptive forces and their convergence -- Adaptation strategies by airlines -- Adaptation strategies: developing and emerging markets -- Adaptation strategies by airports -- Airline transformational opportunities --...

Acknowledgements -- Forewords -- Preface -- Introduction -- Responding to changing customer expectations -- Platform-based and networked businesses : new forms of collaboration -- Innovating and evolving airline network planning -- Re-thinking revenue management -- Re-designing services for...