Narrow search
Showing 1 - 10 of 123,861
Cover Image
The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan; Djordjevic, Dejan; Sajfert, Zvonko - In: International journal of services technology and management 17 (2012) 1, pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
Cover Image
Structural equation test of service quality dimensions on the relationship quality construct : evidence from an emerging telecom market
Oraedu, Chukwunonso - In: Journal of relationship marketing : innovations and … 18 (2019) 2, pp. 146-171
Persistent link: https://www.econbiz.de/10012181023
Cover Image
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho; Kang, Mincheol; Kang, Ju Young - In: The service industries journal 39 (2019) 3/4, pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Cover Image
Customer relationship management and customer satisfaction : the mediating role of relationship quality
Santouridis, Ilias; Veraki, Androniki - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1122-1133
Persistent link: https://www.econbiz.de/10011778120
Cover Image
Drivers of customer satisfaction and relationship quality in system delivery projects
Haverila, Matti Juhani; Martinsuo, Miia; Naumann, Earl - In: Journal of strategic marketing 21 (2013) 7, pp. 613-636
Persistent link: https://www.econbiz.de/10010233690
Cover Image
E-commerce logistics service quality : customer satisfaction and loyalty
Akıl, Siber; Ungan, Mustafa Cahit - In: Journal of electronic commerce in organizations : JECO 20 (2022) 1, pp. 1-19
Persistent link: https://www.econbiz.de/10014306944
Cover Image
Relationship quality and satisfaction : customer-perceived success factors for on-time projects
Williams, Paul; Ashill, Nicholas J.; Naumann, Earl; … - In: International journal of project management : the … 33 (2015) 8, pp. 1836-1850
Persistent link: https://www.econbiz.de/10011410808
Cover Image
Influence factors of online shopping food quality performance considering the relationship quality
Li, Xiaoping; Xie, Lijuan; Xu, Lan - In: Journal of electronic commerce in organizations : the … 17 (2019) 2, pp. 69-78
Persistent link: https://www.econbiz.de/10012036053
Cover Image
The role of service fairness in the service quality - relationship quality - customer loyalty chain : an empirical study
Giovanis, Apostolos; Athanasopoulou, Pinelopi; … - In: Journal of service theory and practice : JSTP 25 (2015) 6, pp. 744-776
Persistent link: https://www.econbiz.de/10011392388
Cover Image
A comparison of quality satisfaction between transactional and relational customers in e-commerce
Yen, Yung-shen - In: The TQM journal : the international review of … 26 (2014) 6, pp. 577-593
Persistent link: https://www.econbiz.de/10010426601