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The curious case of interdisciplinary research deficiency : cause or symptom of what truly ails us?
Gustafsson, Anders; Bowen, David E. - In: Journal of business research : JBR 79 (2017), pp. 212-218
Persistent link: https://www.econbiz.de/10011745278
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Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.; Fombelle, Paul W.; Gregoire, Yany; … - In: Journal of business research : JBR 79 (2017), pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
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Organizational capabilities for pay-per-use services in product-oriented companies
Gebauer, Heiko; Saul, Caroline Jennings; Haldimann, Mirella - In: International journal of production economics 192 (2017), pp. 157-168
Persistent link: https://www.econbiz.de/10011782337
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Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.; Field, Joy M.; Fotheringham, Darima; … - In: Journal of service research 24 (2021) 3, pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
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Should I touch the customer? : rethinking interpersonal touch effects from the perspective of the touch initiator
Luangrath, Andrea Webb; Peck, Joann; Gustafsson, Anders - In: Journal of consumer research : JCR ; an … 47 (2020) 4, pp. 588-607
Persistent link: https://www.econbiz.de/10012316047
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The Abercrombie & Fitch effect : the impact of physical dominance on male customers’ status-signaling consumption
Otterbring, Tobias; Ringler, Christine; Sirianni, Nancy J. - In: Journal of marketing research : JMR 55 (2018) 1, pp. 69-79
Persistent link: https://www.econbiz.de/10011819656
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Network orchestration for value platform development
Perks, Helen; Kowalkowski, Christian; Witell, Lars; … - In: Industrial marketing management : the international … 67 (2017), pp. 106-121
Persistent link: https://www.econbiz.de/10011822035
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Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine; Shams, Poja; Gustafsson, Anders; … - In: Journal of business research : JBR 170 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
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The influence of corporate social responsibility on stakeholders in different business contexts
Ghanbarpour, Tohid; Crosby, Lawrence; Johnson, Michael D.; … - In: Journal of service research 27 (2024) 1, pp. 141-155
Persistent link: https://www.econbiz.de/10014580408
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Service research priorities : designing sustainable service ecosystems
Field, Joy M.; Fotheringham, Darima; Subramony, Mahesh; … - In: Journal of service research 24 (2021) 4, pp. 462-479
Persistent link: https://www.econbiz.de/10012662579