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Complaint management excellence : creating customer loyalty through service recovery
Cook, Sarah - 2012
Persistent link: https://www.econbiz.de/10009544445
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Customer care : implementing total quality in today's service-driven organisation
Cook, Sarah - 1992
Persistent link: https://www.econbiz.de/10004133857
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Process improvement : a handbook for managers
Cook, Sarah - 1996
Persistent link: https://www.econbiz.de/10004299359
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Creative problem solving : 21 tried and tested training activities for developing problem solving skills
Cook, Sarah - 1992
Persistent link: https://www.econbiz.de/10004205024
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The essential guide to employee engagement : better business performance through staff satisfaction
Cook, Sarah - 2008
Persistent link: https://www.econbiz.de/10004211116
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Customer care : how to improve competitiveness, staff motivation and profitability in today's service driven organization
Cook, Sarah - 1997 - 2. ed.
Persistent link: https://www.econbiz.de/10004317821
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Training for empowerment
Cook, Sarah - 1994
Persistent link: https://www.econbiz.de/10004565630
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Practical benchmarking : a manager's guide to creating a competitive advantage
Cook, Sarah - 1997
Persistent link: https://www.econbiz.de/10004346108
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Measuring customer service effectiveness
Cook, Sarah - 2004
Persistent link: https://www.econbiz.de/10004663328
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Compendium of questionnaires and inventories
Cook, Sarah
Persistent link: https://www.econbiz.de/10004719775