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Applying the ISO 90001 process approach and service blueprint to hospital management systems
Chen, Hsiang Ru; Cheng, Bor-wen - In: The TQM journal : the international review of … 24 (2012) 5, pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
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Measuring the effects of quality certification on labour productivity : an analysis of the hospitality sector
Sánchez-Ollero, José Luis; Garcia-Pozo, Alejandro; … - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1100-1116
Persistent link: https://www.econbiz.de/10011402829
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LEVERAGING LEAN IN OUTPATIENT CLINICS : creating a cost effective, standardized, high quality ... patient-focused operation
PROTZMAN, CHARLES. - 2017
Persistent link: https://www.econbiz.de/10013183078
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Managing the Mayo Clinic brand : a case study in staff-developed service performance standards
Kennedy, Denise M. - In: The journal of brand management : an international journal 26 (2019) 5, pp. 538-549
Persistent link: https://www.econbiz.de/10012060162
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Total quality management implementation and guest satisfaction in hospitality
Knežević, Miroslav; Čerović, Slobodan; Džamić, … - In: Amfiteatru economic : an economic and business research … 19 (2017) 44, pp. 124-143
Total quality management (TQM) has become a modern system of constant improvement of the quality of all company activities. The purpose of this study is to measure the expectations and satisfaction of the guests concerning the attribute quality of the hotel product. Furthermore obtained results...
Persistent link: https://www.econbiz.de/10011820628
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The normalization of deviance in healthcare delivery
Banja, John - In: Business horizons 53 (2010) 2, pp. 139-148
Persistent link: https://www.econbiz.de/10003956833
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Signaling intrinsic service quality and value via accreditation and certification
Walker, Rhett H.; Johnson, Lester W. - In: Managing service quality : MSQ ; an international journal 19 (2009) 1, pp. 85-105
Persistent link: https://www.econbiz.de/10009525107