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Perceived risk and technology acceptance model in self-service banking : a study on the nature of mediation
Kansal, Purva - In: South Asian journal of management : SAJM 23 (2016) 2, pp. 51-71
Persistent link: https://www.econbiz.de/10011567385
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Structuring technology applications for enhanced customer experience : evidence form India air trevellers
Majra, Hufrish; Saxena, Rajan; Jha, Sumi; Jagannathan, … - In: Global business review 17 (2016) 2, pp. 351-374
Persistent link: https://www.econbiz.de/10011583104
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Does anthropomorphism influence customers' switching intentions in the self-service technology failure context?
Fan, Alei; Wu, Luorong; Mattila, Anna S. - In: The journal of services marketing 30 (2016) 7, pp. 713-723
Persistent link: https://www.econbiz.de/10011590916
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Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John; Jacob, Jayanth - In: International journal of services and operations management 32 (2019) 2, pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
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Facilitating transformative change in medication adherence practices
Rai, Ranvir S. - In: The service industries journal 38 (2018) 1/2, pp. 48-66
Persistent link: https://www.econbiz.de/10011848026
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Causal attributions and overall blame of self-service technology (SST) failure : different from service failures by employee and policy
Lee, Boyoun; Cranage, David A. - In: Journal of hospitality marketing & management 27 (2018) 1, pp. 61-84
Persistent link: https://www.econbiz.de/10011848322
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Consumer responses to interactive restaurant self-service technology (IRSST) : the role of gadget-loving propensity
Ahn, Jee Ahe; Seo, Soobin - In: International journal of hospitality management 74 (2018), pp. 109-121
Persistent link: https://www.econbiz.de/10011924621
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A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan; Aimin, Wang; Hongyi, Xu - In: The service industries journal 38 (2018) 7/8, pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
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Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.; Oest, Rutger van; Lervik-Olsen, Line - In: Journal of service research : JSR 21 (2018) 2, pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
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Giving back the "self" in self service : customer preferences in self-service failure recovery
Collier, Joel E.; Breazeale, Michael; White, Allyn - In: The journal of services marketing 31 (2017) 6, pp. 604-617
Persistent link: https://www.econbiz.de/10011801633