This paper reviews the literature on ambidexterity in service organizations with a specific focus on the banking industry. We identify three key, cross-unit bank processes: governance (bank headquarters), sales (branch processes) and operations (ICT and facilities to support local (branch) and...

The research provides evidences of the different governance model sadopted in European airport management companies for the development of their ICT strategy. Cases and figures are presented and evaluated

1 The Theoretical Framework of CRM -- 2 CRM Project Organization in the Financial Industry -- 3 The Organization of Data Warehouse Activities -- 4 Organization of Knowledge Discovery and Customer Insight Activities -- 5 Data Mining Techniques -- 6 The Evolution of Customer Relationships and...

In this paper we focus on the development of virtual communities of practice (V-CoP) in large-scale projects. We identify a literature gap in the lack of research on V-CoP in the project management literature and we conduct a study of a large-scale ES (Enterprise System) implementation to...