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The economics of number portability : switching costs and two-part tariffs

Aoki, Reiko; Small, John P. - 2010

Persistent link: https://www.econbiz.de/10008702878

Switching costs in Netherlands energy markets : can liberalisation bring benefits to small customers?

Pomp, Marc; Shestalova, Victoria - In: De economist : Netherlands economic review ; quarterly … 155 (2007) 3, pp. 305-321

Persistent link: https://www.econbiz.de/10003605871

Two-level model of customer retention in the US mobile telecommunications service market

Seo, Dong Back; Ranganathan, C.; Babad, Yair - In: Telecommunications policy : the international journal … 32 (2008) 3/4, pp. 182-196

Persistent link: https://www.econbiz.de/10003698652

Das Wechselverhalten von Konsumenten im Strommarkt : eine empirische Untersuchung direkter und moderierender Effekte

Henseler, Jörg - 2006 - 1. Aufl.

Persistent link: https://www.econbiz.de/10003238704

Do frequency reward programs create switching costs? : a dynamic structural analysis of demand in a reward program

Hartmann, Wesley R.; Viard, V. Brian - In: Quantitative marketing and economics : QME 6 (2008) 2, pp. 109-137

Persistent link: https://www.econbiz.de/10003707865

Commitment to a strategy of uniform pricing in a two-period duopoly with switching costs

Jeong, Yuncheol; Maruyama, Masayoshi - In: Journal of economics 98 (2009) 1, pp. 45-66

Persistent link: https://www.econbiz.de/10003877107

Cost structure, customer profitability, and retention implications of self-service distribution channels : evidence from customer behavior in an online banking channel

Campbell, Dennis W.; Frei, Frances - In: Management science : journal of the Institute for … 56 (2010) 1, pp. 4-24

Persistent link: https://www.econbiz.de/10003946147

Switching consumers and product liability : on the optimality of incomplete strict liability

Baumann, Florian; Friehe, Tim; Grechenig, Kristoffel - 2010

This article shows that it may be socially optimal to grant accident victims less than full compensation. In our framework, firms are liable under product liability but also invest in care to prevent consumers switching to competitors. Affecting the partition of consumers by means of care-taking...

Persistent link: https://www.econbiz.de/10003923894

Shared markets with positive network effects : on the impact of strategic customer retention and evolutionary adoption

Hoppe, Christian N. W. - 2008

Persistent link: https://www.econbiz.de/10003813217

Consumer learning, switching costs, and heterogeneity : a structural examination

Osborne, Matthew - In: Quantitative marketing and economics : QME 9 (2011) 1, pp. 25-70

Persistent link: https://www.econbiz.de/10009006707