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The importance that customers place on service attributes of sale personal in the retail sector
Scheers, Louise van - In: Investment management and financial innovations 13 (2016) 3, pp. 222-227
Persistent link: https://www.econbiz.de/10011666818
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How uncivil customers corrode the relationship between frontline employees and retailers
Gaucher, Benoît; Chebat, Jean-Charles - In: Journal of retailing and consumer services 46 (2019), pp. 1-10
Persistent link: https://www.econbiz.de/10011980754
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Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.; Richards, Keith A.; Calantone, Roger J. - In: Journal of retailing 95 (2019) 2, pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
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Judging by the wristwatch : salespersons' responses to status signals and stereotypes of luxury clients
Cervellon, Marie-Cécile; Poujol, Juliet F.; Tanner, John F. - In: Journal of retailing and consumer services 51 (2019), pp. 191-201
Persistent link: https://www.econbiz.de/10012115082
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Modeling specialty store customers' buy/no-buy decisions
Goudge, Darrell; Good, Megan C.; Hyman, Michael R. - In: International journal of retail & distribution management 45 (2017) 11, pp. 1260-1276
Persistent link: https://www.econbiz.de/10011815715
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Lonely consumers and their friend the retail salesperso
Rippé, Cindy B.; Smith, Brent; Dubinsky, Alan J. - In: Journal of business research : JBR 92 (2018), pp. 131-141
Persistent link: https://www.econbiz.de/10011925320
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The influence of technology infusion on customers' information disclosure behaviour within the frontline service encounter
Röding, Tobias; Nimmermann, Frederic; Steinmann, Sascha; … - In: The international review of retail, distribution and … 29 (2019) 5, pp. 482-503
Persistent link: https://www.econbiz.de/10012209614
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Exploring consumer power triggers in retail and service settings
Apiradee Wongkitrungrueng - In: International journal of services and operations management 34 (2019) 4, pp. 421-446
Persistent link: https://www.econbiz.de/10012162856
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Customer and selling orientations of retail salespeople and the sales manager's ability-to-perceive-emotions : a multi-level approach
Kadic-Maglajlic, Selma; Micevski, Milena; … - In: Journal of business research : JBR 80 (2017), pp. 53-62
Persistent link: https://www.econbiz.de/10011771437
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Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary; Fazal-e-Hasan, Syed; Strebel, Judi - In: Journal of retailing and consumer services 58 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012431571