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Relationship marketing
16
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9
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9
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8
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10
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1
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Strandvik, Tore
101
Paltschik, Mikael
40
Holmlund, Maria
23
Heinonen, Kristina
22
Edvardsson, Bo
21
Rindell, Anne
13
Liljander, Veronica
9
Lindqvist, Lars-Johan
9
Voima, Päivi
8
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6
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5
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5
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3
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3
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3
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3
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3
Sundström, Erik
3
Wilén, Kristoffer
3
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2
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2
Berntzen, Caspar
2
Koskull, Catharina von
2
Lehtinen, Olli-Petteri
2
Lerviks, Alf-Erik
2
Lindqvist, Pernilla
2
Mickelsson, Karl-Jacob
2
Roos, Inger
2
Salenius, Bo-Magnus
2
Tronvoll, Bård
2
von Koskull, Catharina
2
Bo Edvardsson and Professor Philipp Klaus, Professor
1
Daniel Kindström, Dr Christian Kowalkowski, Dr
1
Grönroos, Chritian
1
Gustafsson, Anders
1
Heinonen, kristina
1
Holmlund-Rytkönen, Maria
1
Holmlund‐Rytkönen, Maria
1
Johnson, Michael D.
1
Lim, Ming
1
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Hanken Svenska Handelshögskolan
7
Svenska Handelshögskolan <Helsinki>
2
Institutionen för Marknadsekonomi
1
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Meddelanden från Svenska Handelshögskolan
47
Working Papers / Hanken Svenska Handelshögskolan
7
European business review : EBR ; the official journal of the International Management Centres, Europe
6
Journal of Business & Industrial Marketing
5
Journal of Service Management
5
The journal of business & industrial marketing
5
European Business Review
4
Journal of marketing management : MM
4
Meddelanden från Svenska Handelshögskolan, Working papers
4
The journal of product & brand management
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
Journal of Product & Brand Management
3
Journal of service management
3
The journal of services marketing
3
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3
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2
European management journal
2
International journal of service industry management : IJSIM
2
Management Decision
2
Management decision : MD
2
Managing service quality : MSQ ; an international journal
2
Working paper / European Institute for Advanced Studies in Management
2
Business horizons
1
Dienstleistungsmarketing : Konzeptionen und Anwendungen
1
Dienstleistungsmarketing : eine Bestandsaufnahme ; Tagungsband zum 2. Workshop für Dienstleistungsmarketing, Innsbruck, Februar 1993
1
Ekonomi och samhälle
1
Ekonomiska Samfundets tidskrift
1
Journal of Service Theory and Practice
1
Journal of Services Marketing
1
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Legends in marketing
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Liiketaloudellinen aikakauskirja
1
Meddelanden fr°an Svenska Handelshögskolan, Working papers
1
Meddelanden fr°an Svenska Hnadelshögskolan, Working papers
1
Service quality and management
1
Studia contemporanea economica : föredrag hållna vid Svenska handelshögskolans doktorspromotion den 10 november 1989
1
The Routledge handbook of service research insights and ideas
1
Total quality management
1
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1
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ECONIS (ZBW)
74
Other ZBW resources
21
OLC EcoSci
19
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15
RePEc
7
BASE
1
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71
NBD-modellen, användningdsmöjligheter, problem och utvecklingslinjer
Rosenqvist, Gunnar
;
Strandvik, Tore
-
1985
Persistent link: https://www.econbiz.de/10002711156
Saved in:
72
Customer relationship dissolution : what do we know and what do we need to know?
Strandvik, Tore
(
contributor
);
Holmlund, Maria
(
contributor
)
-
2000
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536560
Saved in:
73
Critical incidents in business relationships
Holmlund, Maria
;
Strandvik, Tore
-
1999
Persistent link: https://www.econbiz.de/10001543505
Saved in:
74
Perception configurations in business relationships
Holmlund, Maria
-
1997
Persistent link: https://www.econbiz.de/10000970278
Saved in:
75
Different comparison standards as determinants of service quality
Liljander, Veronica
- In:
Dienstleistungsmarketing : eine Bestandsaufnahme ; …
,
(pp. 127-149)
.
1993
Persistent link: https://www.econbiz.de/10001284700
Saved in:
76
A comparison of episode performance and relationship performance for a discrete service
Strandvik, Tore
- In:
Dienstleistungsmarketing : Konzeptionen und Anwendungen
,
(pp. 111-139)
.
1995
Persistent link: https://www.econbiz.de/10001288146
Saved in:
77
Criticality of critical incidents in customer relationships
Edvardsson, Bo
;
Strandvik, Tore
- In:
Service quality and management
,
(pp. 89-110)
.
1999
Persistent link: https://www.econbiz.de/10001407684
Saved in:
78
The mental footprint of marketing in the broadroom
Strandvik, Tore
;
Holmlund, Maria
;
Grönroos, Christian
- In:
Journal of service management
25
(
2014
)
2
,
pp. 241-252
Persistent link: https://www.econbiz.de/10010343474
Saved in:
79
Service logic
Grönroos, Christian
-
2013
Persistent link: https://www.econbiz.de/10010235083
Saved in:
80
Customer-dominant service logic
Heinonen, Kristina
;
Strandvik, Tore
- In:
The Routledge handbook of service research insights and …
,
(pp. 69-89)
.
2020
Persistent link: https://www.econbiz.de/10012238611
Saved in:
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