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NBD-modellen, användningdsmöjligheter, problem och utvecklingslinjer
Rosenqvist, Gunnar; Strandvik, Tore - 1985
Persistent link: https://www.econbiz.de/10002711156
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Customer relationship dissolution : what do we know and what do we need to know?
Strandvik, Tore (contributor); Holmlund, Maria (contributor) - 2000 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536560
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Critical incidents in business relationships
Holmlund, Maria; Strandvik, Tore - 1999
Persistent link: https://www.econbiz.de/10001543505
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Perception configurations in business relationships
Holmlund, Maria - 1997
Persistent link: https://www.econbiz.de/10000970278
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Different comparison standards as determinants of service quality
Liljander, Veronica - In: Dienstleistungsmarketing : eine Bestandsaufnahme ; …, (pp. 127-149). 1993
Persistent link: https://www.econbiz.de/10001284700
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A comparison of episode performance and relationship performance for a discrete service
Strandvik, Tore - In: Dienstleistungsmarketing : Konzeptionen und Anwendungen, (pp. 111-139). 1995
Persistent link: https://www.econbiz.de/10001288146
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Criticality of critical incidents in customer relationships
Edvardsson, Bo; Strandvik, Tore - In: Service quality and management, (pp. 89-110). 1999
Persistent link: https://www.econbiz.de/10001407684
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The mental footprint of marketing in the broadroom
Strandvik, Tore; Holmlund, Maria; Grönroos, Christian - In: Journal of service management 25 (2014) 2, pp. 241-252
Persistent link: https://www.econbiz.de/10010343474
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Service logic
Grönroos, Christian - 2013
Persistent link: https://www.econbiz.de/10010235083
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Customer-dominant service logic
Heinonen, Kristina; Strandvik, Tore - In: The Routledge handbook of service research insights and …, (pp. 69-89). 2020
Persistent link: https://www.econbiz.de/10012238611