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Does online relationship marketing enhance customer retention and cross-buying?

Liang, Chiung-ju; Chen, Hui-ju; Wang, Wen-hung - In: The service industries journal 28 (2008) 5/6, pp. 769-787

Persistent link: https://www.econbiz.de/10003775776

Customer relationship management of the information education services industry in Taiwan: attributes, benefits and relationship

Liang, Chiung-Ju; Wang, Wen-Hung - In: The service industries journal 27 (2007) 1/2, pp. 29-46

Persistent link: https://www.econbiz.de/10003454655

How to lengthen, deepen and broaden customer-firm relationships with online financial services?

Liang, Chiung-ju; Chen, Hui-ju - In: Journal of financial services marketing : JFSM 14 (2009/10) 3, pp. 218-231

Persistent link: https://www.econbiz.de/10003916764

Consumer behavior of the information services industry in Taiwan : conceptual framework and hypotheses development

Wang, Wen-hung; Liang, Chiung-ju - In: Measuring business excellence : the journal of … 14 (2010) 2, pp. 12-21

Persistent link: https://www.econbiz.de/10003996252

Does multi-dimensional ownership structure matter in firm performance? : a dynamic firm's life cycle perspective

Liang, Chiung-ju; Lin, Ying-li; Huang, Tzu-tsang - In: The international journal of business and finance … 5 (2011) 2, pp. 1-19

Persistent link: https://www.econbiz.de/10008809191

A study of the impacts of website quality on customer relationship performance

Liang, Chiung-ju; Chen, Hui-ju - In: Total quality management & business excellence : an … 20 (2009) 9/10, pp. 971-988

Persistent link: https://www.econbiz.de/10003921603

Effect of core competence on organizational performance in an airport shopping center

Liang, Chiung-ju; Lin, Ying-li; Huang, Hsiu-feng - In: Journal of air transport management 31 (2013), pp. 23-26

Persistent link: https://www.econbiz.de/10009772838

Does endogenously determined ownership matter on performance? : dynamic evidence from the emerging Taiwan market

Liang, Chiung-Ju; Lin, Ying-Li; Huang, Tzu-Tsang - In: Emerging markets finance & trade : a journal of the … 47 (2011) 6, pp. 120-133

Persistent link: https://www.econbiz.de/10009563063

How managers in the financial services industry ensure financial performance

Liang, Chiung-Ju; Wang, Wen-Hung - In: The service industries journal 28 (2008) 1/2, pp. 193-210

Persistent link: https://www.econbiz.de/10003733135

Does Multi-Dimensional Ownership Structure Matter in Firm Performance? A Dynamic Firm’s Life Cycle Perspective

Liang, Chiung-Ju - 2011

Prior studies on the relationship between ownership and firm performance have produced mixed results; hence, this paper re-examines the relationship using an unbalanced panel pooled sample of 4,443 observations listed in the emerging Taiwanese market. We adopt a dynamic perspective to explore...

Persistent link: https://www.econbiz.de/10013123072