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Kundenbindung durch Innovation: strategische Optionen für Dienstleister
Biermann, Thomas - In: Kundenbeziehungen im Dienstleistungsbereich, (pp. 307-328). 2000
Persistent link: https://www.econbiz.de/10001497401
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Innovationsmanagement konsumtiver Dienstleistungen im tertiären Sektor
Bruckner, Jörg - 2000
Persistent link: https://www.econbiz.de/10001518745
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Service companies : the importance of the staff learning process in the diversification process
Vogler, Eric - In: Advances in services marketing, (pp. 133-153). 1997
Persistent link: https://www.econbiz.de/10001297066
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Innovationsmanagement als Basis für neue Dienstleistungen
Luczak, Holger - In: Dienstleistungen für das 21. Jahrhundert : Gestaltung …, (pp. 515-525). 1997
Persistent link: https://www.econbiz.de/10001297254
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Service Engineering - wie entsteht eine neue Dienstleistung?
Krallmann, Hermann - In: Dienstleistungsoffensive - Wachstumschancen intelligent …, (pp. 231-261). 1998
Persistent link: https://www.econbiz.de/10001325127
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Understanding the role of technology in service innovation : comparison of three theoretical perspectives
Ryu, Hyun Sun; Lee, Jae-Nam - In: Information & management : the internat. journal of … 55 (2018) 3, pp. 294-307
Persistent link: https://www.econbiz.de/10011833883
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The genealogy of service innovation : the research field tells its own story
Moreira, Marina Figueiredo; Kuk, George; Guimaraes, … - In: The service industries journal 40 (2020) 15/16, pp. 1064-1086
Persistent link: https://www.econbiz.de/10012403817
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Innovation dialectics : an extended process perspective on innovation in services
Nardelli, Giulia - In: The service industries journal 37 (2017) 1/2, pp. 31-56
Persistent link: https://www.econbiz.de/10011711028
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How latecomers innovate through technology modularization : evidence from China's Shanzhai industry
Liu, Xuefeng; Xie, Yuying; Wu, Mangui - In: Innovation: organization & management : IOM 17 (2015) 2, pp. 266-280
Persistent link: https://www.econbiz.de/10011507097