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Service quality
21,641
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20,890
Geschäftsmodell
10,675
Business model
10,519
Customer satisfaction
6,434
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6,253
Trade in services
5,314
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5,311
Consumer behaviour
4,557
Konsumentenverhalten
4,515
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4,110
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4,098
Innovation
2,618
Qualitätsmanagement
2,595
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2,555
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2,502
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2,496
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2,261
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2,248
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2,217
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2,151
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2,041
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2,021
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2,004
Theorie
1,945
Service industry
1,933
Theory
1,902
Krankenhaus
1,847
Hospital
1,833
Electronic Commerce
1,822
E-commerce
1,735
Health care
1,682
Gesundheitsversorgung
1,655
Unternehmensarchitektur
1,600
Enterprise architecture
1,566
Innovationsmanagement
1,470
Gesundheitswesen
1,407
Health care system
1,378
Innovation management
1,367
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1,259
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9,656
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77
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2,989
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2,708
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1,327
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904
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877
Case study
806
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806
research-article
674
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580
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330
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286
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Conference proceedings
195
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182
Ratgeber
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157
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118
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108
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Mattoo, Aaditya
191
Hoekman, Bernard M.
93
Siciliani, Luigi
76
Hoekman, Bernard
61
Bruhn, Manfred
58
Francois, Joseph F.
58
Adlung, Rudolf
53
Propper, Carol
53
Straume, Odd Rune
52
Ariu, Andrea
48
Wirtz, Bernd W.
48
Sauvé, Pierre
46
Hanushek, Eric Alan
45
Borchert, Ingo
44
Rivkin, Steven G.
43
Shepherd, Ben
43
Gassmann, Oliver
42
Han, Heesup
42
Nielsen, Christian
42
Parida, Vinit
42
Prybutok, Victor R.
41
Mattila, Anna S.
40
Bouwman, Harry
39
Roy, Martin
39
Whalley, John
39
Tarr, David G.
38
Brekke, Kurt R.
37
Nordås, Hildegunn Kyvik
36
Fink, Carsten
35
Gravelle, Hugh
35
Heinemann, Gerrit
35
Sáez, Sebastián
34
Krcmar, Helmut
33
Prentice, Catherine
33
Shingal, Anirudh
33
Gootiiz, Batshur
31
Langhammer, Rolf J.
30
Miroudot, Sébastien
30
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
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National Bureau of Economic Research
215
Springer Fachmedien Wiesbaden
193
OECD
142
International Monetary Fund (IMF)
77
IGI Global
56
International Monetary Fund
46
World Bank
45
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
43
World Trade Organization
34
Verlag Dr. Kovač
29
Economic Research and Statistics Division (ERSD), World Trade Organization (WTO)
24
World Bank Group
24
HAL
23
Springer-Verlag GmbH
21
Books on Demand GmbH <Norderstedt>
19
Edward Elgar Publishing
18
Europäische Kommission
18
UNCTAD
18
UNCTAD / Secretariat
18
Weltbank
18
C.E.P.R. Discussion Papers
17
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
17
Hochschulrektorenkonferenz
17
Nomos Verlagsgesellschaft
16
Europäische Kommission / Statistisches Amt
14
Organisation for Economic Co-operation and Development
13
Walter de Gruyter GmbH & Co. KG
13
OECD / Joint Working Party of the Committee for Agriculture and the Trade Committee
12
Verlag Franz Vahlen
12
Eric Cuvillier <Firma>
11
International Trade Centre
11
Springer International Publishing
11
Haufe-Lexware GmbH & Co. KG
10
Shaker Verlag
10
United States International Trade Commission
10
IESE Business School, Universidad de Navarra
9
International Telecommunications Society (ITS)
9
Redline Verlag
9
Springer Gabler <Firma>
9
State Bank of Pakistan / Statistics and Data Warehouse Department
8
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International journal of hospitality management
425
Journal of business research : JBR
389
Journal of retailing and consumer services
339
SpringerLink / Bücher
332
The service industries journal
329
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
216
NBER working paper series
211
Working paper / National Bureau of Economic Research, Inc.
207
Springer eBook Collection
206
NBER Working Paper
189
Journal of air transport management
180
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
165
Technological forecasting & social change : an international journal
165
Services marketing quarterly
145
Industrial marketing management : the international journal for industrial and high-tech firms
143
Journal of hospitality marketing & management
138
Journal of business models : JOBM
136
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
129
Tourism management : research, policies, practice
127
Journal of travel and tourism marketing
123
Service business
122
Cogent business & management
118
International journal of productivity and quality management : IJPQM
118
International journal of quality and service sciences
118
International journal of quality & reliability management
116
Journal of service management
110
International journal of services and operations management
107
Journal of service research : JSR
104
Policy research working paper : WPS
104
Health care management review : HCM review
103
Total quality management & business excellence
98
Discussion paper series / IZA
95
The accounting review : a publication of the American Accounting Association
95
Discussion paper / Centre for Economic Policy Research
93
International journal of services, economics and management
93
Quality management journal : QMJ
92
International journal of business information systems : IJBIS
91
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ECONIS (ZBW)
38,120
Other ZBW resources
931
RePEc
887
EconStor
543
BASE
80
USB Cologne (EcoSocSci)
37
OLC EcoSci
35
USB Cologne (business full texts)
22
ArchiDok
3
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91
Marketing services globally : a fourfold typology
Kesavan, Ram
;
Mascarenhas, Oswald
;
Bernacchi, Michael
; …
- In:
Services marketing quarterly
35
(
2014
)
3
,
pp. 187-205
Persistent link: https://www.econbiz.de/10010401584
Saved in:
92
Customer contact employees' commitment to extra-role customer service : the effect of internal service quality perception
Choi, Sunmee
;
Baek, Jihyun
;
Kang, Hayoung
- In:
Journal of global scholars of marketing science : …
23
(
2013
)
2
,
pp. 144-158
Persistent link: https://www.econbiz.de/10010406149
Saved in:
93
The liberalization of retail services in India
Lakatos, Csilla
;
Fukui, Tani
- In:
World development : the multi-disciplinary …
59
(
2014
),
pp. 327-340
Persistent link: https://www.econbiz.de/10010416378
Saved in:
94
Cloud service negotiation : a research report
Zheng, Xianrong
;
Martin, Patrick
;
Brohman, Kathryn
; …
- In:
International journal of business process integration …
7
(
2014/15
)
2
,
pp. 103-113
Persistent link: https://www.econbiz.de/10010498819
Saved in:
95
International service delivery and internet-based technologies
Benevolo, Clara
;
Spinelli, Riccardo
- In:
International journal of services, economics and management
3
(
2011
)
3
,
pp. 251-266
Persistent link: https://www.econbiz.de/10009404698
Saved in:
96
Service quality and export performance of business-to-business service providers : the role of service employee- and customer-oriented quality control initiatives
Sichtmann, Christina
;
Selasinsky, Maren von
; …
- In:
Journal of international marketing
19
(
2011
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10008935330
Saved in:
97
Internationalisation et stratégie d'offre de prestations pour les services aux entreprises
Léo, Pierre-Yves
;
Philippe, Jean
- In:
Services et régulation publique
,
(pp. 437-458)
.
2008
Persistent link: https://www.econbiz.de/10003720105
Saved in:
98
The effect of cross-border healthcare on quality, public health insurance, and income redistribution
Aiura, Hiroshi
-
2016
Persistent link: https://www.econbiz.de/10011449561
Saved in:
99
A theoretical model of trade, quality of health services and signalling
Gupta, Kausik
;
Chatterjee, Tonmoy
- In:
International trade and international finance : …
,
(pp. 279-293)
.
2016
Persistent link: https://www.econbiz.de/10011496573
Saved in:
100
Methodological implications in measuring internal service quality
Reynoso, Javier
- In:
Internes Marketing : Integration der Kunden- und …
,
(pp. 525-535)
.
1999
Persistent link: https://www.econbiz.de/10003252517
Saved in:
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