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51
Vom Power-Seller zum Best-Seller : Siegerstrategien für Verkäufer, vom Erstkontakt bis zum Verkaufsabschluss
Krebs, Klaus
-
2008
Persistent link: https://www.econbiz.de/10003754563
Saved in:
52
Bestimmungsfaktoren des Beratungserfolges : eine informationsökonomische Betrachtung und empirische Analyse im Handel
Haas, Alexander
- In:
Schmalenbachs Zeitschrift für betriebswirtschaftliche …
58
(
2006
)
5
,
pp. 638-664
Persistent link: https://www.econbiz.de/10003355254
Saved in:
53
Aktivierende Verkaufsberatung
Wörner, Alexander
-
2009
Persistent link: https://www.econbiz.de/10003806635
Saved in:
54
"What is beautiful is good" : impact of employee attractiveness on market success
Fichtel, Sina
-
2009
Persistent link: https://www.econbiz.de/10003809865
Saved in:
55
Misselling through agents
Inderst, Roman
;
Ottaviani, Marco
- In:
The American economic review
99
(
2009
)
3
,
pp. 883-908
Persistent link: https://www.econbiz.de/10003863208
Saved in:
56
Anstrengung und Fähigkeiten des Kundenkontaktmitarbeiters im Service Encounter als zentrale Determinanten der Kundenzufriedenheit : eine empirische Analyse aus Kundensicht
Specht, Nina
;
Fichtel, Sina
- In:
Innovatives Dienstleistungsmarketing in Theorie und Praxis
,
(pp. 121-151)
.
2006
Persistent link: https://www.econbiz.de/10003413668
Saved in:
57
Toxicity and the unconscious experience of the body at the employee-customer interface
Stein, Mark
- In:
Organization studies : an international …
28
(
2007
)
8
,
pp. 1223-1241
Persistent link: https://www.econbiz.de/10003502859
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58
Path analysis of the consequences of customer service skills : an exploratory study in Jordan
Abu-ElSamen, Amjad A.
;
Akroush, Mamoun N.
- In:
International journal of services and standards
7
(
2011
)
1
,
pp. 50-77
Persistent link: https://www.econbiz.de/10009245080
Saved in:
59
Customer orientation as a buffer against job burnout
Babakus, Emin
;
Yavas, Ugur
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 5-16
Persistent link: https://www.econbiz.de/10009427718
Saved in:
60
The contingency effect of service employee personalities on service climate : getting employee perceptions aligned can reduce personality effects
Auh, Seigyoung
;
Mengüç, Bülent
;
Fisher, Michelle
; …
- In:
Journal of service research : JSR
14
(
2011
)
4
,
pp. 426-442
Persistent link: https://www.econbiz.de/10009491361
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