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The service theory and the markets for electronic authentication services in Finland
Salmikuukka, Jukka; Salonen, Jarno - In: The Second International Conference on Mobile Business …, (pp. 271-282). 2003
Persistent link: https://www.econbiz.de/10003625933
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Comparing the perceived value of information and entertainment mobile services
Pihlström, Minna; Brush, Gregory J. - In: Psychology & marketing 25 (2008) 8, pp. 732-755
Persistent link: https://www.econbiz.de/10003757431
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Special issue: Service intelligence and service science
Chiu, Dickson K. W. (contributor) - 2008
Persistent link: https://www.econbiz.de/10003834903
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Modelling customer behaviour in multi-channel service distribution
Heinhuis, Dick; Vries, Erik J. de - In: Enterprise applications and services in the finance …, (pp. 47-63). 2009
Persistent link: https://www.econbiz.de/10003867840
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E-Service im Handel : Auffindung und Dokumentation von Potenzialen zur Digitalisierung von Dienstleistungen für Hersteller und Kunden
Beverungen, Daniel; Knackstedt, Ralf; Winkelmann, Axel - In: Vertriebsinformationssysteme : Standardisierung, …, (pp. 177-193). 2010
Persistent link: https://www.econbiz.de/10003954017
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Cases on managing e-services
Scupola, Ada (contributor) - 2009
"This book lays the theoretical foundations for understanding e-services as well as provide real life cases of e-services …
Persistent link: https://www.econbiz.de/10003683057
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Complex adaptive services
Mascari, Jean-François; Cavarretta, Giuseppe Alfredo - In: International journal of business process integration … 2 (2007) 1, pp. 3-8
Persistent link: https://www.econbiz.de/10003517972
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Service provider - customer interactions : key to success of innovative services
Hoffmann, Antje; Herstatt, Cornelius - 2005 - [Elektronische Ressource]
The majority of service providers have recognized the need to develop innovative services that meet sophisticated … customer needs on time. Because of structural changes in the market, rising costs and shorter lifecycles of services and … products rather than services. However, research in service related innovation activities is highly rewarding, as the service …
Persistent link: https://www.econbiz.de/10009424474
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A virtual user community : cultural backgrounds in the design of an internet-based service
Blažič, Borka Jerman; Jerman-Blažič, Andrej; Arh, Tanja - In: Journal of global information management : an official … 23 (2015) 2, pp. 24-47
Persistent link: https://www.econbiz.de/10011287046
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Service with an e-smile : employee authenticity and customer use of web-based support services
Turel, Ofir; Connelly, Catherine E.; Fisk, Glenda, M. - In: Information & management : the internat. journal of … 50 (2013) 2/3, pp. 98-104
Persistent link: https://www.econbiz.de/10009744089