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The empowerment of service wor...
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Dienstleistungssektor
7
Service industry
7
Human Resource Management
6
Personalmanagement
6
Customer service
5
Dienstleistung
5
Kundenservice
5
Services
5
Beziehungsmarketing
4
Dienstleistungsqualität
4
Relationship marketing
4
Service management
4
Service quality
4
Cross-cultural management
3
Customer satisfaction
3
Dienstleistungsmanagement
3
Employees
3
Forschung
3
Human resource management
3
Interdisciplinary research
3
Interkulturelles Management
3
Kundenzufriedenheit
3
Management
3
Research
3
service climate
3
Anforderungsprofil
2
Arbeitskräfte
2
Auslandsaufenthalt
2
Base of the pyramid
2
Bibliometrics
2
Bibliometrie
2
Community action research
2
Consumer behaviour
2
Dienstleistungsbetrieb
2
Emotional labour
2
Erfolgsfaktor
2
Expatriate assignment
2
Firm performance
2
Führungskräfte
2
Konsumentenverhalten
2
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Undetermined
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55
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5
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English
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Bowen, David E.
59
Schneider, Benjamin
10
Chase, Richard B.
5
Fisk, Raymond P.
4
Anderson, Laurel
3
Gilliland, Stephen W.
3
Gruber, Thorsten
3
Grönroos, Christian
3
Ostroff, Cheri
3
Patrício, Lia
3
Youngdahl, William E.
3
Cook, Lori S.
2
Cropanzano, Russell
2
Cummings, Thomas G.
2
Dasu, Sriram
2
Ford, Robert C.
2
Groth, Markus
2
Holtom, Brooks C.
2
Javidan, Mansour
2
Kellogg, Deborah L.
2
Lawler, Edward E.
2
Nie, Winter
2
Ostrom, Amy
2
Ostrom, Amy L.
2
Parasuraman, A.
2
Reynoso, Javier
2
Sebastiani, Roberta
2
Siehl, Caren
2
Stewart, Doug M.
2
Subramony, Mahesh
2
Tansik, David A.
2
Voss, Christopher A.
2
Waldman, David A.
2
Walker, David
2
Wirtz, Jochen
2
Yagil, Dana
2
Alkire (née Nasr), Linda
1
Anders Gustafsson and Professor Roderick J. Brodie, Professor
1
Andreassen, Tor W.
1
Arias, Maria E.
1
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Human resource management
5
Journal of service management
5
Organizational dynamics : a quarterly review of organizational behavior for professional managers
4
The Academy of Management review : AMR
4
Journal of Service Management
3
Journal of service research : JSR
3
Academy of Management learning & education : AMLE
2
International journal of service industry management : IJSIM
2
Journal of business research : JBR
2
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
2
The Executive : an Academy of Management Publication
2
Academy of Management journal : AMJ
1
Academy of Management perspectives : AMP
1
Business Horizons
1
HRM defined and in organizational context
1
Handbook of organizational culture and climate
1
Handbook of service science ; [Vol. 1]
1
Handbuch Relationship Marketing : Konzeption und erfolgreiche Umsetzung
1
Harvard business review : HBR
1
Harvard-Business-Manager : das Wissen der Besten
1
Human resource management review
1
Journal of Business Research
1
Journal of retailing and consumer services
1
Journal of service research
1
MIT sloan management review
1
Operations management : a strategic approach
1
Operations research, Management science : OR MS ; the international literature digest
1
Readings in organizational behavior
1
Research and the development of pedagogical materials
1
Research and the development of pedagogical materials : working papers
1
Service Science
1
Sloan management review
1
The Jossey-Bass management series
1
The Routledge companion to strategic human resource management
1
The journal of applied behavioral science
1
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ECONIS (ZBW)
32
OLC EcoSci
20
RePEc
3
Other ZBW resources
3
USB Cologne (EcoSocSci)
2
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21
Empowering service employees
Bowen, David E.
;
Lawler, Edward E.
- In:
Operations management : a strategic approach
,
(pp. 259-272)
.
2005
Persistent link: https://www.econbiz.de/10003120328
Saved in:
22
Transaction cost analysis of service organization - customer exchange
Bowen, David E.
- In:
The Academy of Management review : AMR
11
(
1986
)
2
,
pp. 428-441
Persistent link: https://www.econbiz.de/10001014731
Saved in:
23
Empowerment von Mitarbeitern in Dienstleistungsunternehmen
Bowen, David E.
;
Lawler, Edward E.
- In:
Handbuch Relationship Marketing : Konzeption und …
,
(pp. 273-291)
.
2003
Persistent link: https://www.econbiz.de/10001775682
Saved in:
24
The role of rites of integration in service delivery
Siehl, Caren
;
Bowen, David E.
;
Pearson, Christine M.
-
1990
Persistent link: https://www.econbiz.de/10000787311
Saved in:
25
Customer proactive training vs customer reactive training in retail store settings : effects on script proficiency, customer satisfaction, and sales volume
Nicod, Lionel
;
Llosa, Sylvie
;
Bowen, David E.
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012268798
Saved in:
26
Learning to be a paradox-savvy leader
Waldman, David A.
;
Bowen, David E.
- In:
Academy of Management perspectives : AMP
30
(
2016
)
3
,
pp. 316-327
Persistent link: https://www.econbiz.de/10011585534
Saved in:
27
A search for missing links : specifying the relationship between leader-member exchange differentiation and service climate
Auh, Seigyoung
;
Bowen, David E.
;
Aysuna, Ceyda
; …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 260-275
Persistent link: https://www.econbiz.de/10011665383
Saved in:
28
Perspectives on the organizational context of frontlines : a commentary
Schneider, Benjamin
;
Bowen, David E.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 3-7
Persistent link: https://www.econbiz.de/10012005736
Saved in:
29
The curious case of interdisciplinary research deficiency : cause or symptom of what truly ails us?
Gustafsson, Anders
;
Bowen, David E.
- In:
Journal of business research : JBR
79
(
2017
),
pp. 212-218
Persistent link: https://www.econbiz.de/10011745278
Saved in:
30
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
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