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How to govern business service...
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Rangarajan, Deva
53
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41
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33
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12
Vandaele, Darline
12
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9
Sharma, Arun
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2
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5
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3
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3
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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International journal of advertising : the review of marketing communications
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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ECONIS (ZBW)
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1
How to govern business services exchanges : contractual and relational issues
Vandaele, Darline
;
Rangarajan, Deva
;
Gemmel, Paul
; …
- In:
International journal of management reviews : IJMR
9
(
2007
)
3
,
pp. 237-258
Persistent link: https://www.econbiz.de/10003533907
Saved in:
2
Service Level Agreements : een literatuuroverzicht
Vandaele, Darline
;
Gemmel, Paul
- In:
Tijdschrift voor economie en management
49
(
2004
)
1
,
pp. 137-168
Persistent link: https://www.econbiz.de/10002506513
Saved in:
3
Dealing with business service transactions after the sourcing decision : influence of contract and uncertainty
Vandaele, Darline
(
contributor
);
Gemmel, Paul
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003407629
Saved in:
4
Performance implications of in-role and extra-role behavior of frontline service employees
Vandaele, Darline
(
contributor
);
Gemmel, Paul
(
contributor
)
-
2006
Persistent link: https://www.econbiz.de/10003376947
Saved in:
5
Hospital Process Orientation (HPO) : the development of a measurement tool
Gemmel, Paul
(
contributor
);
Vandaele, Darline
(
contributor
); …
-
2007
Persistent link: https://www.econbiz.de/10003581303
Saved in:
6
Development of a measurement scale for business-to-business service quality : assessment in the facility services sector
Vandaele, Darline
(
contributor
);
Gemmel, Paul
(
contributor
)
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002397120
Saved in:
7
Impact of support services on end-users' satisfaction
Vandaele, Darline
(
contributor
);
Gemmel, Paul
(
contributor
)
-
2005
Persistent link: https://www.econbiz.de/10002718012
Saved in:
8
The waiting experience and consumer perception of service quality in outpatient clinics
De Man, Stefanie
(
contributor
); …
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002002067
Saved in:
9
Service level agreements : een literatuuroverzicht
Vandaele, Darline
(
contributor
);
Gemmel, Paul
(
contributor
)
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001749359
Saved in:
10
Hospital Process Orientation (HPO): The development of a measurement tool
Gemmel, Paul
;
Vandaele, Darline
;
Tambeur, Wim
- In:
Total quality management & business excellence : an …
19
(
2008
)
12
,
pp. 1207-1218
Persistent link: https://www.econbiz.de/10008148710
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