This paper addresses a lack of evidence on the impact of performance pay in the public sector by evaluating a pilot scheme of incentives in a major government agency. The incentive scheme was based on teams and covered quantity and quality targets, measured with varying degrees of precision. We...

The death of the founding father of Singapore, former Prime Minister Lee Kuan Yew (LKY) in March 2015 renewed worldwide interest in Singapore's rapid development. The ‘Singapore Story' has been remarkable, and comparatively well documented. One essential factor that, however, has attracted...

The field literature reveals multiple approaches of local public service performance. Directly managed by public administrative institutions or by private agents through concession or public-private partnership, the public services should respond to important requirements concerning the higher...

How can we ensure high-quality public services such as health care and education? Governments spend huge amounts of public money on public services such as health, education, and social care, and yet the services that are actually delivered are often low quality, inefficiently run, unresponsive...

Online services of public service broadcasters (PSBs) in Europe are disputed because they directly compete with online activities of the private media. In recent regulatory responses, European countries have taken a path of proactive control comprising specific regulations as well as formal and...

This article investigates how institutional context shapes the relationship between citizens’ evaluations of performance and archival measures of performance contingent on administrative autonomy — standards, human resources, and financial autonomy. Using cross-national education data, we...