The techniques and technologies of customer service, as introduced under the guise of e-government, have brought certain aspects of public service users into sharp focus, but at the expense of other aspects. It is hypothesised that this effect may lie behind the failure of half a decade of...

International comparisons show that the reasons why e-government development in Germany does not occupy the desired "top spot" in rankings lie primarily in the inadequate provision of online services with little corresponding user orientation. In order to provide better and faster public...

The purpose of this paper is to examine the evolutionary stages and current state of e-government in post-Soviet transition countries, shedding light on Uzbekistan as a case study. The previous literature on e-government in developing countries emphasized the considerable positive impact of...