Narrow search
Showing 1 - 10 of 84,704
Cover Image
Organizational self-assessment based on common assessment framework to improve the organizational quality in public administration
Kalfa, Murat; Yetim, A. Azmi - In: Total quality management & business excellence 31 (2020) 12, pp. 1307-1324
Persistent link: https://www.econbiz.de/10012256801
Cover Image
Citizen centric assessment framework for e-governance services quality
Singh, Vinay; Singh, Garima - In: International journal of business information systems : … 27 (2018) 1, pp. 1-20
Persistent link: https://www.econbiz.de/10011849238
Cover Image
The implementation of e-government and the trust of citizens in public sector performance : the mediating role of service quality
Nawafleh, Sahem - In: International journal of public sector performance … 6 (2020) 1, pp. 17-35
Persistent link: https://www.econbiz.de/10012178521
Cover Image
Common assessment framework : the European approach to public service evaluation
Oechsler, Walter A. - In: Evaluation and accounting standards in public …, (pp. 37-43). 2002
Persistent link: https://www.econbiz.de/10001699518
Cover Image
ISO 9001 and the public service : an investigation of the effect of the QMS on the quality of public service organizations
López-Lemus, Jorge Armando - In: International journal of organizational analysis 31 (2023) 4, pp. 1143-1164
Persistent link: https://www.econbiz.de/10014328679
Cover Image
Implementing CAF in public administration : best practices in Europe ; obstacles and challenges
Vakalopoulou, Melpomeni A.; Tsiotras, George; … - In: Benchmarking : an international journal ; BIJ 20 (2013) 6, pp. 744-764
Persistent link: https://www.econbiz.de/10010197627
Cover Image
Public administrators' engagement in services co-creation : factors that foster and hinder organisational learning about citizens
Magno, Francesca; Cassia, Fabio - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1161-1172
Persistent link: https://www.econbiz.de/10011525755
Cover Image
Fakten und Fiktionen der Klientenprofessionalisierung : eine kritische Analyse des Umgangs mit Beratungsleistungen
Jung, Nicole - 2010 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003949672