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Understanding the repatronage intentions of supermarket customers : a cluster analysis
Sangvikar, B. V.; Padhye, Grishma - In: The IUP journal of marketing management : IJMM 15 (2016) 2, pp. 46-64
Persistent link: https://www.econbiz.de/10011538687
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Market orientation and service innovation on customer perceived value : the case of supermarket retailers
Yeh, Ying-Pin - In: Management research review 39 (2016) 4, pp. 449-467
Persistent link: https://www.econbiz.de/10011563837
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A comparison of customer perceived service quality in discount versus traditional grocery stores : an examination of service quality measurement scales in a Swedish context
Anselmsson, Johan; Johansson, Ulf - In: International journal of quality and service sciences 6 (2014) 4, pp. 369-386
Persistent link: https://www.econbiz.de/10010469088
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The relationship between service quality and customer loyalty in specialty supermarkets : empirical evidence in Vietnam
Hang, Nguyen Thu; Nguyen Hue Minh; Anh Chi Phan; … - In: International journal of business and economics … 3 (2014) 5, pp. 178-186
Persistent link: https://www.econbiz.de/10010508702
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On a doubly dynamically controlled supermarket model with impatient customers
Li, Quan-Lin; Du, Ye; Dai, Guirong; Wang, Meng - In: Computers & operations research : and their … 55 (2015), pp. 76-87
Persistent link: https://www.econbiz.de/10010495513
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An empirical analysis of shopping behavior cross online and offline channels for grocery products : the moderating effects of household and product characteristics
Chu, Junhong; Arce-Urriza, Marta; Cebollada-Calvo, … - In: Journal of interactive marketing : a quarterly … 24 (2010) 4, pp. 251-268
Persistent link: https://www.econbiz.de/10008760280
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Modeling partial customer churn : on the value of first product-category purchase sequences
Miguéis, Vera L.; Van den Poel, Dirk; Camanho, A. S.; … - 2012
Persistent link: https://www.econbiz.de/10009560541
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Consumer trust in food retailers : conceptual framework and empirical evidence
Rampl, Linn Viktoria; Eberhardt, Tim; Schütte, Reinhard; … - In: International journal of retail & distribution management 40 (2012) 4, pp. 254-272
Persistent link: https://www.econbiz.de/10009561598
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Too much of a good thing : curvilinear effects in the evaluation of services and the mediating role of trust
Vlachos, Pavlos A.; Vrechopoulos, Adam P.; Pramatari, K. - In: The journal of services marketing 25 (2011) 6, pp. 440-450
Persistent link: https://www.econbiz.de/10009390046
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Customer-based brand equity, equity drivers, and customer loyalty in the supermarket industry
Allaway, Arthur W.; Huddleston, Patricia; Whipple, Judith; … - In: The journal of product & brand management 20 (2011) 3, pp. 190-204
Persistent link: https://www.econbiz.de/10009231622