Similar Search Results

Evaluating service quality by fuzzy SERVQUAL : a case study in a physiotherapy and rehabilitation hospital

Behdioğlu, Sema; Acar, Eylem; Burhan, Hasan Arda - In: Total quality management & business excellence 30 (2019) 3, pp. 301-319

Persistent link: https://www.econbiz.de/10012199745

Service quality assessment in liner shipping industry : an empirical study on Asian shipping case

Huang, Sheng Teng; Bulet, Emrah; Duru, Okan - In: International journal of shipping and transport … 7 (2015) 2, pp. 221-242

Persistent link: https://www.econbiz.de/10011405490

Banking service quality management using fuzzy FMEA (a case study : Central Melli Bank of Rafsanjan)

Mirghafori, Seyed Habibolah; Takalo, Salim Karimi; … - In: International journal of quality and innovation 3 (2016) 1, pp. 1-16

Persistent link: https://www.econbiz.de/10012648710

Prioritizing quality of product and service dimensions with respect to a product-service system in the public transport sector

Sharma, Mohita Gangwar; Kumar, Gopal - In: Quality management journal : QMJ 23 (2016) 4, pp. 23-36

Persistent link: https://www.econbiz.de/10011603774

A comparative analysis of experts' judgment methods for patient safety implementation : FMEA and fuzzy AHP

Golrizgashti, Seyedehfatemeh; Keshmiri, Mehrdad; … - In: International journal of productivity and quality … 37 (2022) 3, pp. 384-404

Persistent link: https://www.econbiz.de/10013448956

Determining critical service quality from the view of performance influence

Wang, Kung-Jeng; Chang, Tsang-Chuan; Chen, Kuen-Suan - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 368-384

Persistent link: https://www.econbiz.de/10011300174

Service quality-based distributor selection problem : a hybrid approach using fuzzy ART and AHP-FTOPSIS

Ghorbani, Mazaher; Arabzad, S. Mohammad; … - In: International journal of productivity and quality … 13 (2014) 2, pp. 157-177

Persistent link: https://www.econbiz.de/10010387727

An assessment of service quality for international distribution centers in Taiwan : a QFD approach with fuzzy AHP

Huang, Show-Hui S.; Hsu, Wen-Kai K. - In: Maritime policy and management : MPM 43 (2016) 3/4, pp. 509-523

Persistent link: https://www.econbiz.de/10011491325

Application of SERVQUAL and fuzzy quality function deployment to service improvement in service centres of electronics companies

Cho, In Jae; Kim, You Jin; Kwak, Choonjong - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 368-381

Persistent link: https://www.econbiz.de/10011558687

Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Ir...

Mashhadiabdol, Maryam; Sajadi, Seyed Mojtaba; Talebi, Kambiz - In: International journal of services and operations management 17 (2014) 2, pp. 119-141

Persistent link: https://www.econbiz.de/10010389953

1
2
3
4
5
6
7
8
9
10
Next
Last