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Service quality and competition in the US down-hill ski industry
Mulligan, James G. - 2009
Persistent link: https://www.econbiz.de/10003880603
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Small-business owners' knowledge and rural tourism establishment performance in Spain
Hernández-Maestro, Rosa M.; Muñoz-Gallego, Pablo A.; … - In: Journal of travel research : a quarterly publication of … 48 (2009/10) 1, pp. 58-77
Persistent link: https://www.econbiz.de/10003891314
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Implementing the marketing concept in travel organizations: the important moderating influence of perceived organizational support
Herington, Carmel; Weaven, Scott - In: Journal of hospitality marketing & management 18 (2009) 7, pp. 692-717
Persistent link: https://www.econbiz.de/10003893331
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Qualitätsmanagement kleiner und mittlerer Unternehmungen in der Tourismuswirtschaft in Mecklenburg-Vorpommern
Sieder, Jens - In: Globalisierung und Wirtschaftswachstum …, (pp. 241-249). 2006
Persistent link: https://www.econbiz.de/10003445497
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Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists
Chen, Ching-fu; Chen, Fu-shian - In: Tourism management : research, policies, practice 31 (2010) 1, pp. 29-35
Persistent link: https://www.econbiz.de/10003920491
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Reliability and flexibility in the quality management of tourism products
Stanciu, Pavel; Hapenciuc, Cristian Valentin - In: Amfiteatru economic : an economic and business research … 11 (2009) 26, pp. 482-493
Persistent link: https://www.econbiz.de/10008667259
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The survey of the service quality : application to a hotel using the SERVQUAL model
State, Olimpia; Istudor, Nicolae - In: Amfiteatru economic : an economic and business research … 11 (2009) 26, pp. 419-428
Persistent link: https://www.econbiz.de/10008667265
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A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
Svari, Sander; Svensson, Göran; Slåtten, Terje; … - In: Managing service quality : MSQ ; an international journal 20 (2010) 1, pp. 26-45
Persistent link: https://www.econbiz.de/10003940603
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Defining visitor satisfaction in the context of camping oriented nature-based tourism : the driving force of quality!
O'Neill, Martin A.; Riscinto-Kozub, Kristen Ann; Van … - In: Journal of vacation marketing : an international journal 16 (2010) 2, pp. 141-156
Persistent link: https://www.econbiz.de/10003975367
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An assessment of the quality of a tourist destination: the case of Nerja, Spain
López-Toro, Alberto A.; Díaz-Muñoz, Rocío; … - In: Total quality management & business excellence : an … 21 (2010) 3/4, pp. 269-289
Persistent link: https://www.econbiz.de/10003979777