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A guide devoted exclusively to social media metrics. Whether you are selling online, through a direct sales force, or via distribution channels, what customers are saying about you online is now more important than your advertising. Social media is no longer a curiosity on the horizon but a...
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Offers guidance in understanding how to lead in the new open world--where blogging, Twittering, Facebooking and Digging are becoming the norm--and explains what leaders must do to transform themselves and their organizations
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