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Service encounter and repurchase intention in fitness centers : perceived value as a mediator and service innovativeness as a moderator
Wang, Fong Jia; Chiu, Weisheng - In: International journal of sports marketing & sponsorship 24 (2023) 1, pp. 145-167
Persistent link: https://www.econbiz.de/10014232455
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Service Innovations, Customer Satisfaction, and Firm Value : Asymmetries between Internet-Enabled and Non-Internet-Enabled Service Innovations
Shankar, Venkatesh - 2014
-dominant firms. However, prior research on innovation has primarily focused on goods, leaving open important research questions …
Persistent link: https://www.econbiz.de/10014047205
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Exploring perceived innovation in building customers' patronizing behavior in the food delivery service context
Ahn, Jiseon - In: International journal of quality and service sciences 14 (2022) 2, pp. 258-273
Persistent link: https://www.econbiz.de/10013330615
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What can satisfy customers in servitization? : service or goods innovation
Xiao, Xiaohong; Zhou, Chengxu; Mao, Hongyi - In: The journal of business & industrial marketing 38 (2023) 10, pp. 2030-2046
Persistent link: https://www.econbiz.de/10014471880
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Customer participation in service innovation using SNS smartphone apps : an investigation of the Indian hotel service industry
Sarmah, Bijoylaxmi; Shukla, Yupal; Chatterjee, Ravi; … - In: International journal of emerging markets 18 (2023) 9, pp. 2971-2992
Persistent link: https://www.econbiz.de/10014451774
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The impact of open service innovation on perceived service quality of customer in Sari Municipality
Kolaee, Aliraza Safarpour Soukhteh; Ghaffari, Rahman; … - In: International journal of services and operations … 43 (2022) 2, pp. 203-226
Persistent link: https://www.econbiz.de/10013553289
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Development of loyalty through innovation perceived in services
Guimaraes Junior, Djalma Silva; Melo, Fagner José … - In: International journal of services and operations … 43 (2022) 4, pp. 460-484
Persistent link: https://www.econbiz.de/10014226777
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Choice of technology versus personnel-in-contract by service customers : an exploratory study
Simon, Françoise; Usunier, Jean-Claude - 2005
Persistent link: https://www.econbiz.de/10002744690
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The impact of diversity of innovation channels on innovation performance in service firms
Cho, Insu; Park, Heejun; Choi, Jeongil - In: Service business 5 (2011) 3, pp. 277-294
Persistent link: https://www.econbiz.de/10009535233
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Einsatz und Auswirkungen von Technologien in Kundenbeziehungen
Hadwich, Karsten; Munk, Steffen - In: Management von Kundenbeziehungen : Perspektiven - …, (pp. 387-405). 2010
Persistent link: https://www.econbiz.de/10003934476