AbstractThis chapter presents the subjects of reengineering and consulting management in an e-commerce context. The chapter presents a brief overview of the basics of these approaches to change management. The chapter then explains why reengineering and consulting management is important for...

AbstractThis chapter discusses the topic of product design and process management in an e-commerce setting. The chapter first presents an overview of product design and process management. Next the chapter describes the relevance of e-commerce in product design and process management and how...

AbstractThis chapter introduces and defines cloud computing. This chapter explains its historical origins and how it has evolved to become an important element of ecommerce operations. A discussion of current research is presented to provide an understanding of the different types of cloud...

AbstractThis chapter introduces and defines some of the principle terms that will be used throughout the book. This chapter also tries to help justify why the subject of this book is an important for students of business. The chapter ends with an overview of the book's architecture used to...

AbstractThis chapter presents the topic of human resource management (HRM) in an e-commerce setting. The chapter explains the relationships between HRM and Just-in-time management, HRM and business process reengineering, HRM and globalization. Why HRM is so important in the context of e-commerce...

AbstractThis chapter presents the subject of inventory management in an e-commerce context. The chapter presents a brief overview of the basics of inventory management as they relate to differing types of business operations. The chapter then explains how e-commerce operations require the use of...

AbstractThis chapter introduces and defines mobile commerce. This explains its historical origins and how it has evolved to become a critical element of e-commerce operations. A discussion of current research is presented to provide an orientation to current technology uses. The chapter also...

AbstractThis chapter presents the topics of forecasting and scheduling management in the context of e-commerce. A discussion of the relationships between JIT and forecasting and scheduling management are also presented. The chapter then relates forecasting and scheduling management to...

The purpose of this study is to examine the relationship between personality traits and service quality perceptions of the employees of logistics organisations. This study administered the Big-Five scale to derive the measurements of personality traits and the SERVQUAL (RATER) scale to measure...

This paper attempts to give some hints for human resources management that are founded on a motivation-based economic analysis of incentives and the idea of relational capital. It is argued that cross-fertilization between traditional economic literature on incentives, experimental economics and...