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Morimura, Fumikazu; Nishioka, Kenichi - In: Journal of marketing channels : ... distribution … 23 (2016) 4, pp. 241-254

Persistent link: https://www.econbiz.de/10011628606

More than a showroom : strategies for winning back online shoppers

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Persistent link: https://www.econbiz.de/10011419621

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More Than a Showroom : Strategies for Winning Back Online Shoppers

Bachrach, Daniel G. - 2016

Showrooming is a growing phenomenon in which customers browse products in a retail store and make purchases of similar products through an online vendor. The authors of this book offer retail managers strategic insight in how to stem the loss of resources to showrooming and transform showrooming...

Persistent link: https://www.econbiz.de/10012397909

Store attributes leading customer satisfaction with unplanned purchases

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S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing

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Kundenzufriedenheit mit Selbstbedienungskassen im Handel : der Erklärungsbeitrag ausgewählter verhaltenswissenschaftlicher Theorien

Boslau, Madlen - 2009 - 1. Aufl.

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The importance of self-service kiosks in developing consumers' retail patronage intentions

Lee, Hyun-joo; Fairhurst, Ann E.; Lee, Min-young - In: Managing service quality : MSQ ; an international journal 19 (2009) 6, pp. 687-701

Persistent link: https://www.econbiz.de/10009525047

Determinants and consequences of consumer satisfaction with self-service technology in a retail setting

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Self-service operations at retail stores : the role of inter-customer interactions

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