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Innovationssteuerung : IT-Unterstützung für Portfolio- und Ressourcenmanagement
Matzke, Harald - In: Innovationscontrolling : [Innovationssystem, -portfolio …, (pp. 211-230). 2015
Persistent link: https://www.econbiz.de/10010489561
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Operations, strategy, and technology : pursuing the competitive edge
Hayes, Robert H.; Pisano, Gary P.; Upton, David; … - 2005
Persistent link: https://www.econbiz.de/10013490354
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Practice summary : Henkel uses analytics to improve call center performance
Maleyeff, John; Corlu, Canan Gunes - In: INFORMS journal on applied analytics 54 (2024) 4, pp. 357-364
Persistent link: https://www.econbiz.de/10014634124
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Flexibility structure and capacity design with human resource considerations
Akşin, Zeynep; Çakan, Nesrin; Karaesmen, Fikri; … - In: Production and operations management : an international … 24 (2015) 7, pp. 1086-1100
Persistent link: https://www.econbiz.de/10011309926
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Approximation and analysis of a call center with flexible and specialized servers
Shumsky, Robert A. - In: OR spectrum : quantitative approaches in management 26 (2004) 3, pp. 307-330
Persistent link: https://www.econbiz.de/10002094540
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Capacity sizing in the presence of a common shared resource : staffing an inbound call center
Akşin, O. Zeynep; Harker, Patrick T. - 2000 - Rev. version of 98/79/TM
Persistent link: https://www.econbiz.de/10001634664
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Forecasting time-varying arrivals : impact of direct response advertising on call center performance
Kiygi-Calli, Meltem; Weverbergh, Marcel; Franses, … - In: Journal of business research : JBR 131 (2021), pp. 227-240
Persistent link: https://www.econbiz.de/10012544961
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Customer acquisition, retention, and service access quality : optimal advertising, capacity level, and capacity allocation
Afèche, Philipp; Araghi, Mojtaba; Baron, Opher - In: Manufacturing & service operations management : M & SOM 19 (2017) 4, pp. 674-691
Persistent link: https://www.econbiz.de/10011770629
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Call center performance with direct response advertising
Kiygi-Calli, Meltem; Weverbergh, Marcel; Franses, … - 2017
Persistent link: https://www.econbiz.de/10011659202
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Can the call centre contribute to innovation? : a multiple case study in service companies
Marx, Roberto; Vasconcellos, Luis Henrique Rigato; … - In: International journal of business excellence 8 (2015) 3, pp. 251-267
Persistent link: https://www.econbiz.de/10011538529