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Does relationship matter? : customers' response to service failure

Tsai, Chia-ching; Yang, Yung-kai; Cheng, Yu-chi - In: Managing service quality : MSQ ; an international journal 24 (2014) 2, pp. 139-159

Persistent link: https://www.econbiz.de/10010254024

Logistics service quality and its effects on customer satisfacation in the manufacturing companies' supply chains : empirical evidence frpm Greece

Politis, Yannis; Giovanis, Apostolos; Binioris, Spyridon - In: Journal of modelling in management 9 (2014) 2, pp. 215-237

Persistent link: https://www.econbiz.de/10010413644

An investigation into service quality-customer loyalty relationship : the moderating influences

Srivastava, Medha; Rai, Alok Kumar - In: Decision 41 (2014) 1, pp. 11-31

Persistent link: https://www.econbiz.de/10010367910

Identifying the determinants and consequences of post-recovery satisfaction in B2B customers : a multidimensional justice theory perspective

Ahmad, Bilal; Yuan, Jingbo; Akhtar, Nadeem; Ashfaq, Muhammad - In: The journal of business & industrial marketing 39 (2024) 2, pp. 423-437

Persistent link: https://www.econbiz.de/10014473086

Managing customer experience dimensions in B2B express delivery services for better customer satisfaction : a PLS-SEM illustration

Cepeda-Carrión, Ignacio; Alarcon-Rubio, David; … - In: International journal of physical distribution and … 53 (2023) 7/8, pp. 886-912

Persistent link: https://www.econbiz.de/10014331847

Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity

Sreejesh, S. - In: Journal of retailing and consumer services 76 (2024), pp. 1-13

Persistent link: https://www.econbiz.de/10014460872

How to generate economic satisfaction in B2B contexts? : the role of value co-creation and relationship quality

Berenguer Contrí, Gloria; Gil Saura, Irene; … - In: Journal of industrial and business economics 51 (2024) 1, pp. 189-209

Persistent link: https://www.econbiz.de/10014512487

Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness

Gao, Mengjia; Huang, Lin - In: Journal of retailing and consumer services 63 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012665902

The Impact of Service Satisfaction, Relational Satisfaction and Commitment on Customer Loyalty in Logistics Outsourcing Relationship

Singh, Sanjit - 2020

This research explores the impact of service satisfaction, relational satisfaction, price satisfaction, and commitment on customer loyalty in logistics outsourcing relationships in Indian scenario. 254 users of logistics services from India were selected for investigating the potential linkages...

Persistent link: https://www.econbiz.de/10012856166

A disaggregated approach to establishing the antecedents and outcome of relationship quality in the South African banking industry

Mostert, Pierre; Theron, Eksteen; Kruger, Jack - In: International journal of services, economics and management 12 (2021) 4, pp. 317-337

Persistent link: https://www.econbiz.de/10012800833